How My Previous Employer Deals with Resistance to Change
During my last year of employment in GSK, I was able to witness a change in upper level management. In GSK, a re-assignment or re-arrangement of managing directors of the different GSK offices in different countries is done every couple or so years.
Several changes were placed in effect by the new managing director. These changes were seen in several aspects of the company. The following are examples of the changes which occurred:
A few benefits policies were changed
Several employees who were deemed as redundant were forced to resign X
Re-organization of work areas
Re-modeling of the offices and the office landscapes
Re-organization of employees who were left
Certain finance, administrative and procurement processes were changed X
Review of compensation packages
In short, major changes were occurring in the company. The employees welcomed a majority of the changes because it coincided better with their personal values. For example, there was previously a policy in GSK which prohibited co-employees to marry. If this happened, either the wife, or the husband, had to leave the company. This policy was changed with the new managing director. Employees were happy about the change because to them, the previous policy was not fair.
However, the specific change in the company which forced several employees to resign wasn¡¦t met with enthusiasm by the employees. Because a lot of the employees initially resisted the change, the company extensively provided livelihood workshops for the laid-off employees. Later on, employees started to see the benefits of the change implemented to the company.
The managing director also decided to hold a company-wide conference for GSK Philippines to reinforce the employees¡¦ understanding of the company¡¦s goals. Another purpose of the conference was also to surface issues so that they could be tackled and so that employees could also give...
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