Reserach Proposal on a Delivery Process of Customer Service in Banking Sector & Customer Satisfaction

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  • Topic: Bank, Bank regulation, Bank run
  • Pages : 8 (2160 words )
  • Download(s) : 672
  • Published : March 25, 2011
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Md. Zahedul Islam
premier university
chittagong, bangladesh
zahed_297@yahoo.com
+08801674957254

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Tables of contains

Page no. 1. Introduction …………………………………………………..02 2. Objectives……………………………………………………….04 3. Research importance implication……………………………….04 4. Research Methodology………………………………………….05 5. Research types…………………………………………………..05 6. Questioner method………………………………………………05 7. Data collection…………………………………………………..05 8. Population and sampling………………………………………...05 9. Timing…………………………………………………………...06 10. Budgeting………………………………………………………..06 11. Conclusion……………………………………………………….

1.0Introduction
Banking services remain one of the largest and fastest growing industries sectors in Bangladesh. This sector and this industry plays an important role to stimulates the development of new infrastructure that creates new income-earning opportunities. (Economic Report, various years). The Bangladeshi economy has undergone significant structural changes over the last twenty two decades. years. Since independence, along with the rapid growth and modernization of the Bangladeshi economy, banking systems have expanded very rapidly. Before independence, the banking network was dominated by a few Pakistani banks, engaged primarily in mobilization of savings to finance exports, plantation agriculture, mining and international trading. With the establishment of the Central Bank of Bangladesh in 1972 and the emergence of more locally incorporated banks in the early 1980s, the system as a whole has become more responsive to the priorities and basic needs of the domestic economy.

The central commercial banks of Bangladesh operates within a well established banking framework developed by of a well established and highly developed banking system, the Bangladesh Bank, the Central Bank of Bangladesh and the chief regulatory authority in the sector the central bankof Bangladesh. It in developing economies as Bangladesh has to assumes the important the responsibility of to promotepromoting the establishment of scheduled local banks and ensure sound and secure management that of the banking system. is managed on a sound basis. This role has proven to be as demanding as in monetary management and planned economic development. Today, the emphasis on bank regulation under central banking law lies in ensuring that banks are efficiently managed in the public interest. To enable the bank to discharge this responsibility, the Central Bank is vested with comprehensive legal powers to regulate and supervise the banking system in the form of Bangladesh Bank Order 1972, and the Bank Company Act 1991. The banking laws define the conduct, operation and responsibilities of banks undertaking banking business in Bangladesh. Important aspects of this role include the following: (i) to ensure the liquidity of the banking system by serving as the banker’s bank; (ii) to regulate the growth of banks and their branches; (iii) to ensure that the banking system serves the needs of the national economy and (iv) to uphold the interests of the general public

Banking has long been recognized as a business vested with a high degree of public interest. Today, the emphasis on bank regulation under central banking law lies in ensuring that banks are efficiently managed in the public interest. The Central Bank of Bangladesh has been given the responsibility to develop the banking system on a sound and secure basis. To enable the bank to discharge this responsibility, the Central Bank is vested with comprehensive legal powers to regulate and supervise the banking system in the form of Bangladesh Bank Order 1972, and the Bank Company Act 1991. The banking laws define the conduct, operation and responsibilities of banks undertaking banking business in Bangladesh....
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