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WORK ENVIRONMENT AND ITS IMPACT ON EMPLOYEE’S PERFORMANCE (A CASE STUDY OF PRODUCE BUYING COMPANY, KUMASI)

EMMANUELLA KORKOR TETTEH CHRISTIANA ASIEDU GRACE ADU ODEI COMFORT BRIGHT-AFFUL LETICIA AKWABOAH

DISSERTATION SUBMITTED TO THE DEPARTMENT OF BUSINESS STUDIES, CHRISTIAN SERVICE UNIVERSITY COLLEGE, IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF A BACHELOR OF BUSINESS ADMINISTRATION.

JUNE 2012

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STATEMENT OF AUTHENTICITY We have read the university regulations relating to plagiarism and certify that this report is all our own work and do not contain any unacknowledged work from any other source. We also declare that we have been under supervision for his report herein submitted.

CANDIDATES NAMES EMMANUELLA KORKOR TETTEH CHRISTIANA ASIEDU GRACE ADU ODEI COMFORT BRIGHT-AFFUL LETICIA AKWABOAH

INDEX NO. 10124246 10140714 10135227 10135293 10124097

SIGNATURE ……………… ………………. ……………… ………………. ………………

DATE …………. …………. …………. …………. …………

SUPERVISOR’S DECLARATION I hereby declare that the preparation and presentation of the dissertation were supervised in accordance with the guidelines on supervision of dissertation laid down by Christian Service University.

Supervisor’s Name: Mrs. Evelyn Frempong Signature………………………….. Date……………………… Head of Department’s Name: Dr Kwaku Ahenkora Signature………………………….. Date………………………

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ABSTRACT Businesses must step outside their traditional roles and comfort zones to look at new ways of working. They have to create a work environment where people enjoy what they do, feel like they have a purpose, have pride in what they do, and can reach their potential. The study aimed at finding the impact of work environment on employee’s performance at Produce Buying Company, Kumasi. Objectives of the study were to ascertain the relationship between employees and their working environment, to determine the impact of work environment on employee performance and to suggest measures and make appropriate recommendations to improve the working conditions for better performance. Descriptive sample survey was used to carry out the study. Simple random sampling technique was respectively used to select the respondents for the study. Respondents for this study were fifty (50) made up of twenty-five (25) senior staff and twenty-five (25) junior staff. Structured questionnaires were used for data collection.

The main findings included, employer’s interpersonal relationships with their managers were poor, we feeling do not exist among employees and their employers at the organization, employees have clear career advancement and a clear definition of task.

In conclusion, it has been revealed that work environment affects employees at Produce Buying Company a great deal and most of them were positive leaving little for the negativity. Based on our findings, we recommended to the organization that periodic meetings with employees to air their grievances to management to serve as a motivating factor to the employees.

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ACKNOWLEDGEMENT

We thank God Almighty for the strength, support and guidance He has given us throughout our entire life especially during our stay at Christian Service University College and above all for granting us knowledge, wisdom and understanding to do this project work.

Immense thanks goes to our supervisor Mrs. Evelyn Frempong for her substantial support, constructive criticisms, guidance and advice as she read through our scripts. God richly bless you. Special thanks to PRODUCE BUYING COMPANY for their immense cooperation and contribution. Thank you very much for all the support in the time when we needed you the most.

To all our friends who in one way or the other have supported our education and this project, we say a big thank you.

GOD BLESS YOU ALL!!!

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DEDICATION This work is dedicated to the Almighty God for his guidance and support throughout this work. The next one goes to our individual families for being with us...
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