SHC 31 Promote communication in health, social care or children’s and young people’s settings Title Level Credit value SHC 31 Promote communication in health, social care or children’s and young people’s settings 3 3 Assessment criteria The learner can: 1.1 Identify the different reasons people communicate People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. The communication could be professional (formal), or personal (informal). It is important within a social work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis. Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff is aware of the current needs of the client. 1.2 Explain how communication affects relationships in the work setting Communication in the workplace is an important part of your role. It builds good relationships with your colleagues, and your service users. If communication techniques that you use are ineffective, this could lead to problems with the relationships within your workplace. if there is ineffective communication between the following relationships then Lack of trust and confidence. Could give the wrong type of care. Could miss out on important information – which could result in harm.
Learning outcomes The learner will 1. Understand why effective communication is important in the work setting
2. Be able to meet the communication and language needs, wishes and preferences of individuals
2.1 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals I can find out an individual’s preferred communication methods by: asking the client, reading their care plan, ask relatives, ask colleagues, medical notes etc. I can also make my own observations as I support them, and share my findings with my colleagues, and record in their care plan. Their individual communication needs should be reflective of their: culture, beliefs, or religion, and above all their individual preferences and according to their needs. 2.2 • • • • • • • Describe the factors to consider when promoting effective communication Is the environment adequate for the communication( well lit, quiet, confidential etc) Does the person have the abilities to understand (SEN, learning disability) Do you have to adapt your communication for the individual (speak louder, use hand gestures etc) Does the person need an interpreter or family member to be present How is the person going to respond to the communication Are you invading the individuals personal space Are you sure of the facts, that you are communicating correctly
2.3 Demonstrate a range of communication methods and styles to meet individual needs There are times when we need to adapt our communication style to meeting the needs of individuals and use aids to help them enhance their communication. Hearing Impairment Hearing loss is an invisible disability, so it can become a big communication barrier. Hearing impaired people have to concentrate very hard to pick up information in stages and written information. Aids that can help these people are hearing aids, learning sign language and lip reading. Visual Impairment This can make a person very disorientated if in a strange place or they lose their glasses. When caring for a person who is blind, verbal communication has an increased
importance. Learning difficulties and language barriers It can be difficult to communicate with a person who speaks no English; you may need to use picture boards so they can understand or interpret what they require. Gender differences A female service user may not want a male carer caring for her. Cultural differences Commonly used gestures can sometimes have different meanings in other cultures. Familiarise yourself with...
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