UNIVERSITI TEKNOLOGI MARA (UITM) MALACCA
FACULTY of COMMUNICATION & MEDIA STUDIES
DIPLOMA in COMMUNICATION AND MEDIA
INTRODUCTION TO INTERPERSONAL COMMUNICATION
CONFLICT TIME MANAGEMENT SKILLS
FARA ADILLA BT OMAR TARMIZI 2010199797
NUR ASHIKIN BT SEMAN2010554727
NUR AMIRA HANIM BT HAMDAN2010781071
NAZARUL EMRAN B NORIN2010370807
AMIRULHASMIDI B MOHAMAD2010387741
MISS SITI NUR FARRAH FAADIAH
16 AUGUST 2011
Interpersonal conflict is a fact of life. Conflict is defined as a clash between individuals arising out of a difference in thought process, attitudes, understanding, interests, requirements and even sometimes perceptions. Eventually, all relationship experience conflict. It’s been estimate that people in stable, romantic relationships experience a conflict episode about twice a week. The longer you know someone, the greater the likelihood that you’ll experience conflict with the person, simply because you spend together and know more about each other. How can you best manage the inevitable conflict that occurs in your relationship with others? How does a conflict arise? When individuals strongly oppose each other’s opinions and ideas, the probability of a conflict arises. A conflict results in heated arguments, physical abuses and definitely loss of peace and harmony. A conflict can actually change relationships. Friends can become foes as a result of conflict. A Conflict not only can arise between individuals but also among countries, political parties and states as well. A small conflict not controlled at the correct time may lead to a large war and rifts among countries leading to major unrest and disharmony. Differences in interest, thought process, perception as well as need lead to a conflict. When individuals do not agree to each other’s opinions, a conflict arises. Conflict can occur at any place be it organizations, groups and even at our homes. The dissimilarity in the interests, thought processes, needs, attitudes of individuals result in a conflict. It is defined as a clash among individuals resulting in verbal disagreements, physical abuses and tensions. A conflict never provides any solution to a problem, instead it just worsens the situation. It leads to disrespect among individuals, hampers the productivity and individuals often feel demotivated after a fight. Conflicts must be prevented at the right time in order to avoid tensions and other adverse effects. In such a scenario, conflict management comes in picture Conflict management is not a single skill, but a set of skills. But to manage conflict effectively involves more than learning simple techniques. The best route to success in resolving conflict effectively is acquiring knowledge about what conflict is, what makes it happen, and what we can do about it. Conflict management plays a very important role in preventing conflicts among individuals. A conflict starts when individuals think on different lines and find it very difficult to accept each other’s ideas. Conflict must be avoided as it destroys the peace, lowers the productivity as well as demotivates the individuals. All the factors leading to a fight must be explored and efforts must be made to prevent a conflict. A conflict is not very easy to control. An individual needs certain skills for the same.
BACKGROUND OF STUDY
Time management is the act or process of exercising conscious control over the amount of time spent on specific activities, especially to increase efficiency or productivity. Time management may be aided by a range of skills, tools, and techniques used to manage time when accomplishing specific tasks, projects and goals. This set encompasses a wide scope of activities, and these include planning, allocating, setting goals, delegation, analysis of time spent, monitoring, organizing, scheduling, and...