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INDUSTRIAL ATTACHMENT REPORT:
A CASE STUDY OF PARKVIEW HOTEL & APARTMENTS

BY SARAH WAMBOI GITAU NRB/47447
JANUARY 2013

A REPORT SUBMITTED IN FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF DIPLOMA IN BUSINESS MANAGEMENT (DBM) SUBMITTED TO:

THE KENYA INSTITUTE OF MANAGEMENT (KIM)

DECLARATION
This report has been written and complied solely during the period of attachment at Parkview Hotel & Apartments, Kisumu by;

Student’s Name; SARAH WAMBOI GITAU

Date; January 2013 Student’s Signature………....

This report has been submitted to KIM with the approval of my Industrial Attachment Supervisor.

Supervisor’s Name DAVID AKOO

Date; January 2013 Supervisor’s Signature…………………

DEDICATION
I dedicate this report to my family members and thank each and every one of them for the encouragement they have always given me. The inspiration and the inner strength I exhibit have always come from them.

ACKNOWLEDGEMENT
My first acknowledgement goes to the Almighty for granting me the gift of life so as to pursue Business Management Course at KIM. Secondly, my sincere gratitude goes to the following,
My loving mom, sister in law and my two brothers for their spiritual and financial support they offered me during the study period. The entire staffs of Parkview hotel Kisumu and more so the Operations Manager, Mr. Robinson Anyal for granting me an opportunity to have my Industrial Attachment done in their premises, for their trust on me and guidance all through these period. It made me gain more experience and knowledge on activities carried out in the entire organization. The entire KIM fraternity more so my College Supervisor, Mr. David Akoo for their trust on me to be their ambassador at at Parkview hotel and for equipping me with knowledge and skills. May God bless you all.

ABSTRACT
Industrial attachment is a crucial and significant element of a learning process for the students of higher learning. During this period students are exposed to the real life situations and try to demonstrate their abilities by mastering various aspects of learning done in class theoretically. It enables students to get the first-hand experience and wider perspective of the diverse environment of Business Management and also to be well equipped with the working experience. During this period; my services were rendered at Parkview Hotel and Apartments in one section which was the reception. The attachment took a period of twelve weeks, that is, between 5th September and 5th December 2012 and it involved customer care. In the whole period I was able to learn how to update guest reservation chart, billing of the guest using credit cards and cash, doing reservations via email and phone, making of occupancy and front office collection reports, showing guests around the hotel. In summary; being attached at Parkview hotel and apartments was a good experience since I gained many skills as well as other attaches. To conclude; being attached at Parkview Hotel and Apartments has given me a lot of confidence and courage since I am now able to administer my knowledge and skills in any given organization in the related field.

TABLE OF CONTENTS
TITLE PAGE…………………………………………………………………….. ……… …..i DECLARATION……………………………………………………………………………... ii...
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