Report on Hrm of Citycell

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Table of Contents

Topic Page

1. EXECUTIVE SUMMARY2

2. INTRODUCTION3

3. OBJECTIVES 3

4. COMPANY INTRODUCTION 4

5. ORGANIZATIONAL CHART OF CITYCELL 5

6. WHY IS HR MANAGEMT IMPORTANT 6

7. LITERATURE REVIEW 7

8. METHODOLOGY 9

9. LIMITATIONS 10

10. MEASURES 10

11. ANALYSIS 11

12. RECOMMENDATION 19

13. CONCLUSION 19

14. BIBLIOGRAPHY 20

EXECUTIVE SUMMARY

HUMAN RESOURCE MANAGEMENT (HRM) is the process of acquiring, training, appraising, and compensating employees, and attending to their labor relations, health and safety, and fairness concerns.
By using different methodology like observation, discussion, interview and secondary data we tried to compile all the information relating HUMAN RESOURCE MANAGEMENT (HRM). Gathered information’s are explained in table, charts, and comparative description.

We surveyed distinct organization to collect actual information about HUMAN RESOURCE MANAGEMENT (HRM). This surveyed has reflected the HUMAN RESOURCE MANAGEMENT (HRM) is an important issue which needs important attention from the managerial part.

In a nutshell it is gleaned from primary and secondary data that HUMAN RESOURCE MANAGEMENT (HRM) cannot be ignored from the managerial part to keep the working environment favorable to achieve the organizational goals and to protect the image or goodwill of the particular organization.

INTRODUCTION

These are interesting times for human resource (HR) managers. Globalized production and sales mean more competition and more competition means more pressure to improve- to lower costs, to make workers more productive, and to do things better and less expensively. For employers around the world, the human resource function is a key player in helping companies achieves these strategic aims. For example, more than a third of all firms now rely on computerized HR technology to more efficiently track, test, and/or select job applicants. Forty-one percent of large firms (and 24% of firms overall) have human resource call centers, or intranet-enabled processes that let employees service their own HR needs (changes in benefits, for instance).

OBJECTIVES

The objectives of this project paper are followings

✓ To find out the actual meaning of HUMAN RESOURCE MANAGEMENT (HRM)

✓ To identify the roots of HUMAN RESOURCE MANAGEMENT (HRM)

✓ To show that HUMAN RESOURCE MANAGEMENT (HRM) is a important issue in ensuring a company’s successful future.

COMPANY INTRODUCTION

Citycell (Pacific Bangladesh Telecom Limited) is Bangladesh’s pioneering mobile communications company and the only CDMA mobile operator in the country. Citycell is a customer-driven organization whose mission is to deliver the latest in advanced telecommunication services to Bangladesh. The company offers a full array of fixed and mobile services for consumers and businesses that are focused on the unique needs of the Bangladeshi community. Citycell’s growth strategy is to integrate superior customer service, highest standard technology and choice of packages at affordable rates. The company operates a 24-hour call centre with...
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