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A Report on Customers’ Complaint of Frozen Lamb

Prepared for
Mr Wong Kun Cing
Branch Manager
Doraimie Supermarket
20 – 21, Jalan Mata Kucing
93250 Kuching

By
Madam Salaswati
Store Manager
Doraimie Supermarket
(Sri Aman Branch)
Jalan Resak
95000 Sri Aman
10th October 2011

Madam Salaswati,
Store Manager,
Doramie Supermarket,
Sri Aman Branch.
(083 378371)

10th October 2011

Mr Wong Kun Cing,
Branch Manager,
Doramie Supermarket,
Kuching.

Dear Mr Wong,
Enclosed is a copy of a report on customers’ complaint of the frozen lamb in our hypermarket. This summary is to inform you the action that has been taken to the complaints made by the customers on the peculiar taste of the frozen lamb in the hypermarket. This report also includes the finding reasons of cause of problems. A research had been made upon receiving the complaints. I also include the suggestions and recommendations to these problems. If you have any questions and/or comments regarding the interpretation of this report, please feel free to contact me at the addresses or phone number above. Thank you for your attention to this matter and I look forward to your response as soon as possible.

Yours sincerely,

(Madam Salaswati)

Table of Content
| |Page | | | | |Title page | | |Letter of Transmital | | | | | | |1.0 |Summary |1 | |2.0 |Introduction |1 | | |2.1 Procedure |2 | |3.0 |The Literature Review |2 | | |3.1 Introduction |2 | | |3.2 Quality Control System |3 | | |3.3 Staff Training Program |4 | |4.0 |Findings |5 | |5.0 |Recommendations |6 | | |5.1 Compensations |7 | | |5.2 Revising the guidelines and staff training program |7 | | |5.3 Quality control |8 | | |5.4 Returned and reinspected product (RTE) |8 | |6.0 |Conclusion |9 | | | | | |References | |

Title: Report on Customers’ Complaints

1.0 Summary

This report was had been done as to response to the customers’ complaint on the peculiar taste of the frozen lamb found in Sri Aman Branch....
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