Topics: Fast food restaurant, Employment, Fast food Pages: 7 (1934 words) Published: February 3, 2013

4| ANSWER| 4 - 8|


Management is defined as the process of setting and achieving goals through The implementation of some basic management function. These function include planning, Organization, leading and controlling. By using these key tools, Wong Loh manager of Andy’s chicken restaurant can run the restaurant better and successfully. In this case Wong Loh received several complaints from customers about slow service until Customer numbers were increase. So, as a restaurant manager Wong Loh take steps to Improve service and run the restaurant better.


The objective of this problem is Wong Loh manager of Andy’s chicken Restaurant receive some complaints from customer about slow service and how to Improve and solve this problem. By planning properly, one will devise a proposal for Organizational activities necessary to reach due objectives. During process, one need to Address a few straight forward questions:

1. What does the manager want to do to run the restaurant better? 2. What are the best alternatives?
3. Which factors can help or delay the business in reaching the goals?


A Manager’s Dilemma
Restaurant managers work in some of the most glamorous , exciting environments you can imagine. Being a restaurant manager is a lifestyle , not a job , but many successful environments. Andy’s chicken restaurant in Petaling Jaya , Malaysia, is one of the many fast-food chains in Malaysia that serves fried chicken, sandwiches, salads, drinks and side orders. The prices are reasonable and affordable. For the past few weeks, Wong Loh, the manager of the restaurant, has received several complaints from customers about slow service . Although Loh did not want to compromise the quality of the food, he needed to increase service speed, particularly during the busy lunch hour. Moreover, competition from nearby restaurants has intensified. Loh realized that he was facing a serious problem when he found out that customer numbers were decreasing. How could he run the restaurant better? Put yourself in Loh’s place.

Answer :

A manager's most basic responsibility is to focus people toward performance of work activities to achieve desired outcomes. A manager wears many hats. Not only is a manager a team leader, but he or she is also a planner, organizer, cheerleader, coach, problem solver, and decision maker — all rolled into one. All managers at all levels of every organization perform these functions, but the amount of time a manager spends on each one depends on both the level of management and the specific organization. In these case, Wong Loh , the manager of the restaurant, have to play certain roles in order to increase the numbers of customer and run the restaurant better. In this situation, if I’m in Loh’s place, I will take some responsibility to achieve the goal of the restaurant. The ways to achieve the goals are:

* Hire more employees
In the restaurant, employees are more important to run the restaurant. If the employees not enough hire more good employees for fast service. They can do their work easy and can manage the customers a restaurant manager may be in charge of hiring new staff and terminating undesirables, especially for the front of the house. Kitchen positions may be filled by the head chef, rather than general manager.

* Training the employee
It does not matter if a...
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