CTS 1110 Computer Operations
July 7, 2012
Project 3-3: Handling Conflict at Work
Jenny works with a team of seven other professionals. Linda, a team member, is very close is a very close personal friend of the boss. With the boss’s approval, Linda took a two-week vacation to go on a cruise during the team’s most difficult month of the year. One team member, Jason, had to work 16-days nonstop, without a day off during Linda’s vacation. Other team members soon began complaining and resenting Linda for the unbearable workload that vacation caused them. A few weeks back from vacation, Linda began to notice that she was being excluded from informal luncheons and after-work gatherings. She confided in Jenny that she could not understand why everyone seemed to be mad at her. Jenny, not wanting to cause trouble said nothing to Linda. In a group of four or five classmates, discuss the answers to the following questions. 1. If you were Jenny what would you do?
Jenny should have told Linda exactly why everyone was excluding her from group activities and let her know exactly how hard her vacation made it for her co-workers. 2. What would you do if you were Linda?
Linda should talk to the rest of the team and try to find out what was going on and why everyone was excluding her from luncheons and after-work gatherings. 3. What would you do if you were Jason?
If I were Jason, I would take Linda aside and explain to her that he had to work 16 days non-stop without a day off and let her know that he did not appreciate her taking off and leaving the rest of the team with such a large work load. 4. What would you do if you were another team member?
I would do the same thing as Jenny or Jason, I would confront Linda and explain to her that she caused the rest of the team a lot of extra work and let her know how inconsiderate she was of the rest of the team members. 5. If you were the boss and got wind of the resentment...