Reliance Communications

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akvadehra@yahoo.co.in
SUMMER TRAINING REPORT
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“COMPARATIVE STUDY OF CHANNEL SATISFACTION SERVICES OFFERED BY DIFFERENT TELECOM PROVIDERS TO THE RETAILOR’S”

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INDEX

❖ ACKNOWLEDGEMENT
❖ HISTORY OF TELECOMMUNICATION
❖ INDUSTRY PROFILE
➢ HISTORY OF RELIANCE COMMUNICATION
❖ RELIANCE ADA GROUP
➢ RELIANCE COMMUNICATIONS
➢ RELIANCE CAPITAL
➢ RELIANCE MUTUAL FUND
➢ RELIANCE HEALTH
➢ RELIANCE ENERGY LTD.
➢ RELIANCE GENERAL INSURANCE
❖ RELIANCE COMMUNICATIONS
➢ COMPANY PROFILE
➢ CHAIRMAN PROFILE
❖ PROJECT PROFILE
➢ BSNL
➢ TATA INDICOM
➢ AIRTEL
➢ HUTCH
➢ RELIANCE
➢ BRAND CHANGE ACTIVITY
❖ RESEARCH METHODOLOGY
➢ PROBLEM DEFINITION
➢ RESEARCH PROBLEM
➢ RESEARCH OBJECTIVE AND SUBOBJECTIVE
➢ INFORMATION REQUIREMENT
➢ CHOICE OF RESEARCH DESIGN
➢ RESEARCH INSTRUNMENT USED
➢ SAMPLING TECHNIQUE
➢ FIELD WORK METHOD
➢ LIMITATIONS
❖ QUESTIONNAIRE
❖ ANALYSIS
➢ SAMPLE PROFILE
➢ PRIMARY DATA TABULATION & INTERPRETATION
➢ INTERPRETATION AND FINDINGS
➢ CONCLUSION
➢ SUGGESTIONS
❖ BIBLIOGRAPHY

acknowledgment

With great pleasure, , I extend my deep sense of gratitude towards my project head Mr. Vibhas shukla under whose valuable guidance, constant interest and encouragement, which have devoted his ever-precious time from his busy schedule and his thus in completing the project.

This co-operation is not only useful for this project but will be a constant source of inspiration for us in future life. I am also thankful to all employees who helped me intellectually in preparation of this project directly or indirectly.

History of Telecommunication
• The kings used human messengers to communicate to their people in various states within their kingdom or to people in other kingdoms. • Julius Caesar, the emperor of Rome, more than 200 years ago, used pigeons to send messages back home battle. • Pigeons were even used during World War II as war messengers. • The ‘Dawk’ (pounced as Dak) system was started in India in the year 1688, when the first office of the company post was established in Mumbai (then known as Bombay) and Chennai (then known as Madras). • In 1876 Alexander Graham Bell spoke the first words on the telephone “Mr. Watson come here, I want to see you”. • In 18887-1902, the first patents for the pay telephone with a slot for coins were filed. Mr. Bell once again used the phrase “Mr. Watson come here, I want to see you” in 1915 when he was invited to the opening of the complete transcontinental telephone line connecting the west coast and the east coast. However, this time, Mr. Watson responded saying that it would take him a week to get there as he was in San Francisco. • In 1915, the first wireless voice transmission between New York and Sans Francisco signaled the beginning of the convergence of radio and telephony. • In the mind-1960’s the original concept underlying the Internet was developed. • It was on August 15th 1995 that VSNL provided us with freedom to information gateway- the INTERNET.

TELEPHONY

• Telephony is the traditional voice communication over a wired/wireless network. • It is communication facilitated by telephones

Mobile Telephony

• In the landline, communication happens between two fixed points, the receiver and speaker. There is a fixed medium, a line or connection, in between. • In mobile telephony either one or both the points can be mobile. Unlike a landline, there is no physical wire connecting them. • Cell phone Technology is an umbrella term used to describe technologies that enable people to access networks services any place, any time and anywhere. • It is supported by several technologies such as GSM, CDMA etc. each with its own advantage and...
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