Relationship Between Inventory Control System and Customer Services

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TABLE OF CONTENT
Abstract………………………………………….,…2 CHAPTER ONE
1.1 Background of the problem…………………...2

1.2 Statement of the problem………………………….3 1.2 Research questions……………………………4
1.3 Purposes of the study………………………….4

1.4 Significance of the study……………………………4 1.4 Significance of the study……………………………4 CHAPTER 2
2.1 Definition of terms…………………………………..5 2.2 Cost of stock…………………………………….6 2.3 Purposes of Inventory………………………….8
CHAPTER 3
Research methodology……………………………..9
CHAPTER 4
Research findings…………………………………..9
CHAPTER 5
Conclusion and recommendation……………….10
REFFERENCES………………………………….10

Abstract

This paper aim to examine the relationship between inventory control system and customer service. The case study will be the wild life conservation society, Southern highland conservation programme in Mbeya city. In this case wild life conservation staff will be referred to customer who will need to get supplies for the operation and field work from the office. The duty to insure supplies are available all the time they are needed fall under the project procurement officer

Most of the supplies needed consist of stationeries, cartridges, Computers and its accessories, field equipments and tools. It is important that these are obtained on time when needed by staff at the same time the procurement officer should observe the budget and avoid tying a lot of money in stock.

Managing stock effectively is important for any business, because without enough stock, production and services will slow down

CHAPTER ONE
INTRODUCTION

1.1 Background of the study
The Wildlife Conservation Society (WCS) is an international conservation NGO that has been working in Tanzania since 1956.Currently WCS has four landscape projects in Tanzania. Among these is the Southern Highlands Conservation Programme (SHCP), based in Mbeya town and was established in 2000. The goal of SHCP is to conserve key upland species of flora and founa across the Southern highlands of Tanzania.

The procurement in this project is done by project procurement officer, and his work is to insure supplies are available all the time staff need them. This duty has to be done closely with the project finance manager who holds the project fund. His duty is to give information to procurement officer of the fund available for procurement and priorities as provided by the budget. He has also the responsibility of insuring that procurement law and procedures has been properly followed An inventory system provides the organizational structure and the operating policies for maintaining and controlling goods to be stocked. The system is responsible for ordering and receipt of goods then issuing to users.

1.2 Statement of the problem
The project procurement officer has the duty to insure that supplies are available all the time they are needed .Most of the supplies needed consist of stationeries, cartridges, Computers and its accessories, field equipments and tools. It is important that these are obtained on time when needed by staff at the same time the procurement officer should observe the budget and avoid tying a lot of money in stock. Managing stock effectively is important for any business, because without enough stock, production and services will slow down

1.2 Research questions
This study aim to answer the following questions
I. What are the purposes of inventory?
II, what are the inventory costs?
III. What are the purposes of inventory?
IV. What is the good inventory system?

1.3 Purposes of the study
I. To identify the use of inventory in the business or organization II. To assess the inventory cost.
III. To assess the purposes of inventory.
IV.To identify the good inventory system that WCS – SHCP may use in its operation

1.4 Significance of the study
The significance of the study is to assess the stock management system in improving the inventory management of WCS The study gets it significance because of the following reasons: •The...
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