Relations Between Work Group Characteristics and Effectiveness- Implications for Designing Effective Work Groups’ by Campion, Medsker and Higgs.

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‘Relations Between Work Group Characteristics and Effectiveness- Implications For Designing Effective Work Groups’ by Campion, Medsker and Higgs.

Author’s Campion, Medsker and Higgs’ article titled ‘Relations Between Work Group Characteristics and Effectiveness- Implications For Designing Effective Work Groups’ has been cited in journal articles 405 times. The study analyses how job design, interdependence, composition, context and process characteristics in the workplace are related to the three key performance effectiveness criteria in the forms of productivity, employee satisfaction and manager judgements.

Data was collected from 391 employees, 70 managers and archival records for 80 work groups, with the study being conducted in five geographical units within a large financial services company. The responsibilities performed by the employees for the purpose of the study comprised of tasks such as answering customer enquiries, coding, computer keying, sorting and other associated duties. Employee satisfaction was measured through an opinion survey, which was conducted 3 months prior to the study. Manager judgments of effectiveness involved all managers covering all groups to evaluate their specific areas on a wide range of topics in a questionnaire, which included productivity, quality of work, customer service and satisfaction of members; in contrast to the managers, who filled out questionnaires on work design as well as manager judgements effectiveness.

The conclusions and findings of the study exposed different effectiveness criteria related to each work team characteristic, in which productivity, employee satisfaction and manager judgments were the criterion central points. Job design refers to participation levels of the members in regards to decision making. These characteristics were related in an optimistic direction and showed a positive relationship with the key three criteria. Interdependence is the understanding of being dependent from...
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