S C O R E
Shared power and open information where high involvement is the way of life and information is the lifeblood. Compelling vision that illuminates purpose and values and creates a strong culture and direction. Ongoing learning that builds organisational knowledge and capabilities and promotes individual learning. Relentless focus on results, from a customer-centric perspective. Energising systems and structures aligned with the organisation’s purpose, values and direction – which makes it easier to get the job done, not more difficult.
High Performing Organisations (HPO’s) demonstrate all of the elements. 2. SHARED POWER AND INFORMATION High performing Organisations distribute power and information throughout the company. Power and information are shared, not guarded at the top of a hierarchy. People feel valued and respected for their contributions when they are allowed to make decisions that impact their lives, and when they have access to information to make good decisions, then they can and will function as valuable contributors to the purpose and vision of the company. There then exists a sense of personal as well as collective power. 2.1 Shared power and high involvement
HPO’s use the best of what people have to offer in the general interest of the company. Centralised power and authority are balanced with participation and does not become an obstacle to responsiveness. When employees are clear about the goals and standards and have clear boundaries of autonomy, they act with commitment towards accomplishing results. Participative practices strongly impact financial results through productivity, retention, and employee satisfaction. Involvement practices such as time for team meetings and training are part of the job, not outside of the job. 2.2 Seek involvement in decision-making
In HPO’s day-to-day decision-making occurs closest to the action and on the front line by those directly involved with the customer. Being empowered and involved in decisions that affect one’s life reduces stress on the employee, thus creating a healthier, happier workforce. For example, Chaparral Steel does not use quality inspectors. The people in their plants are responsible for the products they produce and the quality of those products. Given the power and responsibility for decision-making, they act as they are expected to: as owners. HPO’s also involve employees at all levels and from multiple...