How should Fosdick respond to the immediate situation?
Fosdick had faced the pilferage fact at the workplace. He was the witness as clerks were walking with opened cases of sweeties, mustards, cheese, soft drinks, bread and etc. His reaction to the pilferage fact should definitely be clear and hard. He should express his surprise to these circumstances and show the disapproval of the fact by refusing the sandwich. Otherwise his decision to accept the sandwich would make him the participant of the pilferage.
What controls might have been used by Red Spot Markets to reduce or eliminate the problems discussed in the case?
The problem expressed in the case seems to be serious. One troublemaker involves almost the whole group of employees into the pilferage. The more terrible is that he tries to legitimize the fact like normal. To address properly this critical situation, the Red Spots needs to take corrective actions. First of all it needs to clearly articulate work rules to avoid employee engaging from unproductive and potentially disruptive work, but that isn’t still enough. To be effective the rules must be enforced. For that reason the company should communicate, enforce those rules, establish the closer control on workers and suspense any precedent of pilferage.
What longer-range steps should Fosdick take to control the operations of the Providence distribution center?
Reading this case Bigellow seems to be the real leader in the warehouse rather anyone else. He is the person who sets the work pace in the warehouse: ,,When he felt good things hummed; when he was not feeling well or absent work dragged”. Considering these circumstances there’re much and heavy work Fosdick needs to arrange for long-term. The situation should be changed thoroughly as Tom Bigellow shouldn’t be the person who dictates rules. Fosdick should implement the proper management style and system so his manager authority should be...