Red Lobster's Ethical Dilemma - Term Paper
Gerry Mullen, CEO of Red Lobster restaurants, has been faced with a dilemma. He recently received an email from Terry Modotti, Vice President for Public Relations concerning the lobster retrieval in La Mosquitia, also known as the Mosquito Coast. The article states that many of the young working men are being killed and maimed to make lobsters available at cheap process to consumers in the United States. The men, known as buzos, must dive up to 130 feet for lobster, and face dangerous decompression sickness which begins with paralysis and ends in a slow death. This is due to the fact that there are no medical or decompression facilities on the boats, and there is also no equipment to aid the divers as they ascend to the surface of the water. However, there has been effort taken to try and help this negative situation on the Mosquito Coast. A non-profit organization, Sub Ocean Safety (SOS), founded by Bob Izdepski, was set up to help divers by installing decompression chambers allowing divers to gradually be brought to the surface. However, the divers do not reach the surface within the allotted five minute period which is needed for the chambers to be effective. SOS would also like to see regulations on divingcontrol over the number of dives per day, safety equipment on boats, and a limit on the lobster season to maintain the lobster population. Being the CEO of Red Lobster for a mere two years, Gerry has to make a decision as to what course of action he is going to take concerning this dilemma. There are many options that Gerry could execute--each complete with advantages and disadvantages; but Gerry needs to make a decision on only one option. By investigating the advantages and disadvantages of each option, I will be able to accurately advise Gerry as to which course of action to take.
The first option that Gerry could take would be to ignore the bad publicity and the dilemma in the Mosquito Coast altogether. If he were to do this, shareholders would continue to be profitable, and consumers would also continue to be happy with the company, never knowing what was happening to many individuals as a result of their large consumption of lobster. Another advantage to avoiding the situation altogether is that Gerry would be steering away from jeopardizing his reputation as a CEO. Since he is a recently appointed CEO, making an extreme decision such as to take action on the problem may create bad publicity for him and the company as a whole. However, by ignoring the dilemma, nothing is being done to help the divers, and they are still dying at a continuous rate. With more and more men dying from the decompression sickness, the boat companies are losing more and more man power, and fewer lobsters are being generated due to this. Furthermore, reputation may come into play as a disadvantage as well. If Gerry and Red Lobster fail to act upon the problems which are being faced by the divers, this could recreate bad publicity that the company is not helping its "sweatshop workers" and a bad reputation may be formed. With the disadvantages outweighing the advantages in this option, I would advise Gerry to investigate another option.
A second option that Gerry could take into consideration would be to take action on the media report and start purchasing lobster from another area. The main advantage to this is that Red Lobster would essentially not be targeted for bad publicity as a result of the change in location. However, there are many disadvantages to this option. For instance, the price of lobster may potentially rise due to the change in area. Workers may be paid more, and therefore boaters may charge a higher price for lobster. Also, lobster may be scarce in the new area, causing an increase in price. This increase in price may cause an increase in the selling price of the lobster at the restaurant. Furthermore, the price increase may cause customers to...
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