Recruitment and Selection

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GAUHATI UNIVERSITY
A Training Report submitted in partial fulfillment of the requirements for the award of the Degree of the Masters of Business Administration (Industry Integrated), Gauhati University on RECRUITMENT AND SELECTION PROCESS FOR THE BPO

SECTOR IN
KAIZEN KONSULTANCY

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Under Organization Guidance Of: Under institution guidance Of: Mr.Prashil Rawat Ms.Geetanjali Chawla Manager Partner M.Com.,M.Phil.,UGC-NET,P.hd(Purs) NDIMS, New Delhi

Prepared and Submitted by:
MANDAKINI SUNDRIYAL
G.U. Registration No. 3299

STUDENT’S DECLARATION
I hereby declare that the Training Report conducted at
KAIZEN KONSULTANCY, NEW DELHI
Under the guidance of
Ms. GeetanjaliChawla
Submitted in partial fulfillment of the requirements for the Degree of
MASTER OF BUSINESS ADMINISTRATION
(Industry integrated)
TO
GAUHATI UNIVERSITY, GAUHATI

Is my original work and same has not been submitted for the award of any other degree/diploma Fellowship or other similar titles or prizes.
Mandakini Sundriyal
Place: NEW DELHI Reg.No.-3299

Certificate
This is to certify that Mandakini Sundriyal, a student of the Gauhati University has prepared her Training Report entitled Recruitment and Selection Process for Bpo sector under my guidance. She has fulfilled all requirements under the regulations of the MBA (IIP) Gauhati University, leading to the MBA (IIP) degree. This work is the result of her own investigation and the project; neither as a whole nor any part of it was submitted to any other University or Educational Institution for any research or diploma.I wish her all success in life.

Ms. GeetanjaliChawla. M.Com.,M.Phil.,UGC-NET,P.hd(Purs)

ACKNOWLEDGEMENT
I take this opportunity to thank Kaizen Konsultancy for giving me the opportunity to work for this project and I would like to express my sincere thanks to,Mr. Prashil Rawat and Mr Robin (managing partners) who helped, inspired and mentored me and without his help this project report would not have taken its current shape. Under his brilliant untiring guidance I could complete the project being undertaken on the “Recruitment and Selection Process for Kaizen” successfully in time. Her meticulous attention and invaluable suggestions have helped me in simplifying the problem involved in the work. I would also like to thank the overwhelming support of all the people who gave me an opportunity to learn and gain knowledge about the various aspects of the industry. I once again express our heartfelt in debtness to all-aforesaid. Any omission or error in acknowledgment is inadvertent. For such oversights and lapses, we tender unconditional apology.

MANDAKINI SUNDRIYAL

CHAPTER 1- INTRODUCTION
1.1 General Introduction about the sector.
1.2 Industry Profile.
a. Origin and development of the industry.
b. Growth and presentation status of the industry. c. Future of the industry.
CHAPTER 2-PROFILE OF THE ORGANISATION
2.1 Origin of the Organization.
2.2 Growth and Development of the Organization. 2.3 Present status of the Organization.
2.4 Functional Departments of the Organization. 2.5 Organization structure and Organization chart. 2.6 Product and Service profile of the Organization Competitors. 2.7...
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