Reading Habits

Topics: Petaling Jaya, Selangor, Kuala Lumpur Pages: 3 (518 words) Published: July 26, 2013
CONFIDENTIAL

BM/SEP2011/MGT269

UNIVERSITI TEKNOLOGI MARA FINAL EXAMINATION

COURSE COURSE CODE EXAMINATION TIME

BUSINESS COMMUNICATION MGT269 SEPTEMBER 2011 2 HOURS

INSTRUCTIONS TO CANDIDATES 1. 2. 3. This question paper consists of four (4) questions Answer ALL questions in the Answer Booklet. Start each answer on a new page. Do not bring any material into the examination room unless permission is given by the invigilator. Please check to make sure that this examination pack consists of: i) ii) the Question Paper an Answer Booklet - provided by the Faculty

DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO
This examination paper consists of 4 printed pages
© Hak Cipta Universiti Teknologi MARA

CONFIDENTIAL

CONFIDENTIAL QUESTION 1 a)

2

BM/SEP 2011/MGT269

Describe four (4) types of grapevines in informal communication. (10 marks)

b)

State four (4) benefits of effective business communication. (4 marks)

c)

With the aid of diagram, explain the communication process. (11 marks)

QUESTION 2 a) Explain any four (4) types of visual communication tools that can improve oral presentation. (10 marks) b) The table below shows the number of DRB-HICOM car sales in a year 2011, according to the types of car. Create a suitable graph and provide explanation based on the information given below. (15 marks)

Types of car Perdana Inspira Persona Gen-2 Satria Iswara

Unit sold 32,500 45,000 25,500 15,000 23,000 30,000

© Hak Cipta Universiti Teknologi MARA

CONFIDENTIAL

CONFIDENTIAL QUESTION 3

3

BM/SEP 2011/MGT269

Below is a complaint letter from your valued customer.

No 23, Jalan Singgah 54 900 Petaling Jaya Kuala Lumpur 30 June 2011 Customer Service Cool Sports Sdn Bhd 56 400 Rawang, Selangor Dear Sir Order no AF2616 (Item no: 65429) I have recently ordered a new pair of soccer cleats (item no: 65429) from your website on 21 June 2011. I received the order on 26 June 2011. Unfortunately, when I opened it I saw...
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