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Reaction Paper on Public Management

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Reaction Paper on Public Management
* 11. Copyright ©2010 by South-Western, a division of Cengage Learning. All rights reserved.11Humanistic PerspectiveLed by Mary Parker Follett and Chester BarnardIt was Mary Parker Follett who defined management as getting things done through peopleImportance of understanding human behaviors: needs, attitudes and social interactionsHuman Relations MovementHuman Resources PerspectiveBehavioral Sciences0 * 12. Humanistic PerspectiveEmphasized understanding human behavior.Dealt with needs & attitudes in the workplace.Truly effective control comes from within the individual worker rather than authoritarian control.Hawthorne Studies brought this perspective to forefront. * 13. Humanistic PerspectiveThree Sub-FieldsHuman Relations Movement.Human Resources Perspective.Behavioral Sciences Approach. * 14. Hawthorne StudiesHuman Relations MovementTen year study.Four experimental & three control groups.Five different tests.Test pointed to factors other than illumination for productivity.1st Relay Assembly Test Room experiment, was controversial, test lasted 6 years.Interpretation, money not cause of increased output.Factor that increased output, Human Relations. * 15. Hawthorne StudiesStudy was initiated to at Hawthorne plant of Western Electric- an unit of AT&T to study effects of changes in lighting on productivityPart of unit was divided into experimental group and control groupNo change in lighting was effected in control group but light was enhanced in experimental group from 24 to 46 to 70’ candles- productivity went up in both groupsThen lighting of experimental group was reduced gradually to below normal but without any change in control group - productivity continued to increase in both groups * 16. Hawthorne StudiesProductivity of experimental group finally started to decline when lighting was reduced to moon light level and visibility got affected.It proved that something other than lighting caused changes in productivityAnother
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