Part I Multiple choices 25@3
1.What are the three primary determinants of behavior that organizational behavior focuses upon?
a.profit structure, organizational complexity, job satisfaction
b.individuals, profit structure, and job satisfaction
c.individuals, groups, and job satisfaction
d.groups, structure, and profit structure
e.individuals, groups, and structure
2.Which of the following is an example of being an efficient company? a.operating at the lowest possible cost while yielding a higher output b.creating the highest customer satisfaction ratings c.meeting the production schedule
d.obtaining the highest market share
e.maximizing diversity at high cost
3._____ is discretionary behavior that is not part of an employee’s formal job requirement, but that promotes the effective functioning of the organization. a. Productivity
c. Organizational citizenship
d. Organizational behavior
e. Corporate strategy
4.Jan is a security officer. Jan believes that it is important to know exactly who is in the office at any given time. She notices that some employees do not sign out of the office when they take lunch, which makes it impossible to keep track of who is actually in the office. Jan becomes frustrated with those employees. She makes note of them and reports them to their supervisors. In the above scenario, what is the behavioral component of Jan’s attitude to the employees who did not sign out of the office?
a.Jan believes that it is important that she know exactly who is in the office at any given time. b.Jan notices that some employees do not sign out of the office when they take lunch. c.Jan finds it impossible to keep track of who is actually in the office. d.Jan becomes frustrated with those employees who do not sign out of the office. e.Jan notes which employees leave the office without signing out, and reports them to their supervisors. 5.The belief that “violence is wrong” is an evaluative statement. Such an opinion constitutes the _____ component of an attitude. a.cognitive
6.Festinger argued that cognitive dissonance is _____.
c. physically painful
7. The following are possible actions that an individual may take if they behave in a way that is inconsistent with an attitude that they hold: I: change the behavior
II: change the attitude
III: rationalize the behavior
IV: ignore the inconstancy
Which of these actions are the most likely to be taken?
a.Either I, or II
b.Either III or IV
c.One of I, II or III
d.One of I, III or IV
e. One of II, III or IV
8.Which of the following is not a moderating variable of the A-B relationship? a. direct experience
c. Correspondence to behavior
9.The attitude-behavior relationship is likely to be much stronger if the attitude_____. a. refers to something that the individual has direct personal experience with b. must be defended against the attitudes of society at large c. is perceived to be of little importance
d. is related to organizational structure
e. is not regularly discussed and examined
10. Job satisfaction is best described as _____.
d.causing high performance
e.a valued discipline
11. The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is _____.