Questionnaire to Interview Managers

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The propose of this assignment is to discuss the extent to which Fayol’s 4 functions are related to the management work of the two managers that have been interviewed and at the same time, evaluate the ‘universality of the management’ concept by relating the similarities and differences in the managerial work. Basically, manager is the people who coordinates and overseas the work of other people so that the activities are completed in both efficient and effective ways to achieve organizational targets (Robbins, Bergman, Stagg and Coulter, 2009). The first manager interviewed in this task is Mr L, a Senior Legal Associate Manager who works in a Legal Firm M, which is a large sized organization in Petaling Jaya, Malaysia. Based on the interview, Mr L operates at the middle level manager of the organisation’s hierarchy as Mr L need to produce monthly report for all the cases and to be submitted to senior partner of the Legal Firm. The main task of Mr L is to monitor the law cases under his care and to review all the work assigned to the lawyer in charge. The second manager interviewed in this task is Mrs C who works as a unit manager in a finance serveice company B in Penang. Company B is mainly targeted on cash flow of clients, financial and funds planning and insurance planning. Mrs C’s managerial task is to set targets for each unit group in order to achieve the goal of organization. Mrs C operates at a middle level management as he needs to coordinate with KL office while settling up finance planning strategies to meet clients’ appetite so that the sell targets could be accomplished. Based on both of the interviews, the managerial work of Mr L and Mrs C is relevant to Fayol’s 4 function which Fayol described the ‘elements’ of management are planning, organizing, command, coordination and control to understand the managerial functions (Wren, 1990). Besides that, management is necessary in any organization to explain the universality of management (Muse, 1968)...