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Questionnaire Research
Good morning/afternoon/evening. I am a student at University of Indonesia, majoring in Management, Faculty of Economics. This questionnaire is part of research on analysis of “The Effects of Service Quality and Price Fairnness on Student Satisfaction”, study case of KKI FEUI and KKI Psychology UI, for the purpose of final year dessertation. There are no ‘right’ or ‘wrong’ answers, i am expecting honest answers and please answer all question. This questionnaire is entirely confidential. Thank you for your time and attention A. Screening Questions

Are you
[ √ ] KKI FEUI Student
[ ] KKI Psychology Student

Based on your approval to above questions by giving sign (X) on every rating score chosen. Rating information :
SD: Strongly disagree
D: Disagree
N: Neutral
A: Agree
SA: Strongly agree

B. Service Quality
| Empathy| SD| D| N| A| SA|
1.1| Administration has students’ best interest at heart.| 1| 2 ⦿| 3| 4| 5| 1.2| Staffs are willing to give students individual attention| 1| 2| 3⦿| 4| 5| 11.3| The extent to which lecturers is sympathetic and supportive to the needs of students.| 1| 2| 3| 4⦿| 5| 1.4| University/college is fair and unbiased in their treatment of individual students.| 1| 2| 3| 4⦿| 5| 1.5| Instructors encourage and motivate students to do their best.| 1| 2| 3| 4⦿| 5| | Assurance| SD| D| N| A| SA|

2.1| University/college staffs are friendly and courteous.| 1| 2| 3⦿| 4| 5| 2.2| Instructors are friendly and courteous.| 1| 2| 3| 4⦿| 5| 2.3| Instructors have good academic credentials.| 1| 2| 3| 4⦿| 5| 2.4| Instructors answer all questions thoroughly.| 1| 2| 3⦿| 4| 5| 2,5| University/college’s staffs have good knowledge on rules and procedures.| 1| 2⦿| 3| 4| 5| 2.6| Instructors have good English ability.| 1| 2| 3⦿| 4| 5| 2.7| Curriculum is well designed and up-to-date.| 1| 2| 3| 4⦿| 5| 2,8|...
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