Questionnaire: Customer Satisfaction

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Questionnaire
Topic: customer satisfaction
Dear sir/madam,
I am a student of T.Y.B.B.A. VMPCMS, Ganpat University Kherva. I would be grateful, if you would spare a few minutes to help me in feeling this questionnaire which is part of my project report. Your co-operation will be highly obliged & I assure you that this information will be use for study purpose only and will be kept highly confidential.

Chaudhari Mitesh (73-TYBBA)
1. Personal Details :
Name: ___________________________________________________________________ Village:
Taluka/ District:
2. Which product do you use?
pipes
Submersible Pump
Other
3. Which company’s pipes do you use ?
TATA
Duke
Aroma pipes
Other Specify __________
4. Why do you choose these pipes ?
Good Quality
Affordable price
High brand name
Other
Specify: ________________________
5. How do you come to know about TATA pipes ?
By advertisement
By other customer

6. For what purpose do you use TATA pipes?
For farming
Other
specify: ______________________
7. Which factor influencing on your purchasing decision?
Quality
Brand image
Durability
Price
Other
8. According to your opinion which company’s pipes are better at present? TATA
Duke
Aroma
Other
specify: _______________________
9. Do you give the important warranty& guarantee at the time of purchasing the pipes? Yes
No
10. Do you want any changes in TATA pipes?
Yes
No
11. will you suggest anybody to purchase TATA pipes?
Yes
No
12. Are you satisfy with the communication and behavior from TATA pipes office / Representative / Dealers? Yes
No
13. Are you satisfied with product of TATA pipes company?
Yes
No
If no than what is the major reason for dissatisfaction...
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