Topic: customer satisfaction
I am a student of T.Y.B.B.A. VMPCMS, Ganpat University Kherva. I would be grateful, if you would spare a few minutes to help me in feeling this questionnaire which is part of my project report. Your co-operation will be highly obliged & I assure you that this information will be use for study purpose only and will be kept highly confidential.
Chaudhari Mitesh (73-TYBBA)
1. Personal Details :
Name: ___________________________________________________________________ Village:
2. Which product do you use?
3. Which company’s pipes do you use ?
Other Specify __________
4. Why do you choose these pipes ?
High brand name
5. How do you come to know about TATA pipes ?
By other customer
6. For what purpose do you use TATA pipes?
7. Which factor influencing on your purchasing decision?
8. According to your opinion which company’s pipes are better at present? TATA
9. Do you give the important warranty& guarantee at the time of purchasing the pipes? Yes
10. Do you want any changes in TATA pipes?
11. will you suggest anybody to purchase TATA pipes?
12. Are you satisfy with the communication and behavior from TATA pipes office / Representative / Dealers? Yes
13. Are you satisfied with product of TATA pipes company?
If no than what is the major reason for dissatisfaction...