September 28, 2012
A Quantitative Research Article Review
I chose to critique the peer reviewed publication A Quantitative Correlational Study on the Impact of Patient Satisfaction on a Rural Hospital. There are various reasons why I chose this article. I am an agency nurse and work at various different emergency departments around Middle Tennessee. Most of them are concerned about patient satisfaction scores and are frequently called into meetings regarding these scores. Staff at most of these hospitals can be called to the carpet as you may say if we have unsatisfactory reports from patients. This can be very frustrating because not all the facts are taken into consideration and the report is solely based on an irate patients comment. Most of these comments are due to the fact that the patient had to wait a long time to see the doctor or get placed into a room and last but not least is the number one complaint of not getting pain medication or prescriptions for pain medication. We, the staff see this as unfair, but according to the article, Medicare is one of the main driving forces behind the patient satisfaction scores and reimbursement by Medicare will be determined by the scores. The article appears to have credibility and integrity based on the fact the report is very well written, concise, and organized. The author has a doctorate in medicine, and the title is clear and accurate. The abstract provides a clear overview of the problem, methodology, findings and recommendations. The only concerning issue about this article is how they obtained the patient satisfaction scores, the demographics, the population which is the emergency room patients was noted, how many patients where surveyed, and many other variables were not discussed. The purpose of the study was clearly identified in the title of the article. The article maintained logical consistency and...