QUALITY STANDARDS IN AUTOMOTIVE INDUSTRY
Quality professionals use the term “standards” to mean many things, such as metrics, specifications, gages, statements, categories, segments, groupings or behaviors. But usually when they talk about standards, they’re talking about quality management. Management standards address the needs of organizations in training, quality auditing and quality-management systems. The ISO 9000 Series, for example, is a set of international standards for quality management and quality assurance. The standards were developed to help companies effectively document the elements they need to maintain an efficient quality system. They are not specific to any one industry. The global automotive industry demands world class levels of product quality, productivity and competitiveness as well as continual improvement. To achieve this goal many vehicle manufacturers insist that suppliers are certified to the quality management standard for suppliers to the automotive sector There are three popular standards used in the automotive industry: 1. QS-9000 is a quality management system developed by Daimler-Chrysler, Ford and General Motors for suppliers of production parts, materials and services to the automotive industry. 2. ISO/TS 16949, developed by the International Automotive Task Force, aligns existing American, German, French and Italian automotive quality standards within the global automotive industry. 3. ISO 14001 environmental standards are being applied by automotive suppliers as a requirement from Ford and General Motors. 1.QS-9000
QS 9000 is the name given to the Quality System Requirements of the automotive industry which were developed by Chrysler, Ford, General Motors and major truck manufacturers and issued in late 1994. QS-9000 replaces such quality system requirements as Ford Q-101, Chrysler's Supplier Quality Assurance Manual, GM's NAO Targets for Excellence and the Truck Manufacturer's quality system manuals. The influence of QS-9000 is being seen throughout the automotive industry as it has virtually eliminated varying demands and waste associated with redundant systems. Proof of conformance to QS-9000 is certification/registration by an accredited third party such as Underwriter's Laboratories (UL) or the American Bureau of Shipping (ABS). Companies that become registered under QS-9000 will be considered to have higher standards and better quality products. This paper will describe the steps a company needs to take to achieve this goal. WHY QS-9000?
QS-9000 will help companies to stay ahead of their competition. It will do this by filling gaps in the business and quality systems that can cause problems. QS-9000 eliminates redundant and unnecessary work practices. QS-9000 tells current and potential customers that the product has consistent quality and is manufactured under controlled conditions. This system is globally accepted as proof of quality in the automotive industry and is also a major customer requirement. How Does QS-9000 Differ From ISO-9000?
QS-9000 is sometimes seen as being identical to ISO 9000, but this is not true. Even though each element of ISO 9000 is an element of QS-9000, QS-9000 adds clauses to the majority of the ISO 9000 elements. For example, QS-9000 adds requirements for a business plan, tracking customer satisfaction and bench marking to element 4.1 of ISO 9000, Management Responsibility. QS-9000 also uses sector-specific requirements. The following requirements are not based on ISO 9000:production part approval process the requirements for gaining approval from the customer to run a new or altered part or process continuous improvement automotive suppliers are required to have systems in place to ensure that organized, measurable improvement activities take place for a variety for business aspects manufacturing capabilities requirements for planning and effectiveness for...