Quality & Risk Management in Construction Industry

Quality & Risk Management in Construction Industry
Temitayo Lewis
University of Maryland University College
PMAN 639
Dr. Eva B. Cruz Morel
Date: 11/28/2010

University of Maryland University College

Executive Summary………………………………………………………………………...3
Introduction………………………………………………………………………………...4
Quality Management and Overview…………………………………………...………….. 5 Quality Assurance…………………………………………………………………..7 Quality Control……………………………………………………………………..7
Total Quality Management………………………………………………………………...8
Six-Sigma in Construction Industry……………………………………….………………10
Risk Management and Overview…………………………………………………………………..11 Risk Management Best Practices………………………………………………………….13 Risk Assessment Matrix…………………………………………………………………..14
Conclusion…………………………………………………………………………………………14
References …………………………………………………………………………………………16

Executive Summary This paper touches on the findings of the adoption of quality and risk management into the construction industry. There is great potential for quality improvement and risk management in the construction process. As building projects get larger and more complex, clients are also increasingly demanding higher standards for their delivery. Quality management has been recognized as a successful philosophy in the manufacturing and service industries but the construction industry is still confused on the role of quality management which encompasses quality assurance and quality control. The industry is subject to more risk and uncertainty than perhaps any other industry. Yet, managerial techniques used to identify, analyze, and respond to risk are not been applied efficiently. This paper discusses how quality and risk management can be embraced in the construction industry to help raise quality and productivity to meet customer’s expectation. It also discusses tools that could be used to implement total quality and risk management principles in the construction industry because the recognition of the long-term

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