Quality Policy Manual

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Merseytravel
24 Hatton Garden
Liverpool
L3 2AN

Quality Manual

Controlled Document

Manual Holder| Transformation Manager|
Issue Date| September 2011|
Issue/Revision| Issue V4 Rev 0|

Tel    0151 227 5181
Fax 0151 236 2457
Emailjason.roberts@merseytravel.gov.uk

Index

Description| ISO 9001|
Introduction| 4|
Quality Policy| 5.3|
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General Documentation Requirements| -------------------------------------------------
4.2.1|
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Quality Manual| -------------------------------------------------
4.2.2|
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Control of Documents| -------------------------------------------------
4.2.3|
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Control of Records| -------------------------------------------------
4.2.4|
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| -------------------------------------------------
|
Management responsibility| 5|
Management commitment| 5.1|
Customer focus| 5.2|
Quality policy| 5.3|
Planning| 5.4|
Quality objectives| 5.4.1|
Quality planning| 5.4.2|
Administration| 5.5|
General| 5.5.1|
Responsibility and authority| 5.5.1|
Management representative| 5.5.2|
Internal communication| 5.5.3|
Management review| 5.6|
General| 5.6.1|
Review input| 5.6.2|
Review output| 5.6.3|
| |
Resource management| 6|
Provision of resources| 6.1|
Human resources| 6.2|
General| 6.2.1|
Competence, Awareness and Training| 6.2.2|
Infrastructure| 6.3|
Work environment| 6.4|

Product realisation| 7|
Planning of Product Realisation | 7.1|
Customer-related processes| 7.2|
Determination of requirements related to the product| 7.2.1| Review of requirements related to the product| 7.2.2|
Customer communication| 7.2.3|
Design| 7.3.|
Purchasing| 7.4|
Purchasing Process| 7.4.1|
Purchasing information| 7.4.2|
Verification of purchased product| 7.4.3|
Production and service Provision| 7.5|
Control of production and service provision| 7.5.1|
Validation of processes for production and service provision| 7.5.2| Identification and Traceability| 7.5.3|
Customer property| 7.5.4|
Preservation of product| 7.5.5|
Control of measuring and monitoring devices| 7.6|
| |
Measurement, analysis and improvement| 8|
Planning| 8.1|
Monitoring and Measurement| 8.2|
Customer satisfaction| 8.2.1|
Internal audit| 8.2.2|
Measurement and monitoring of processes| 8.2.3|
Measurement and monitoring of product| 8.2.4|
Control of nonconforming product| 8.3|
Analysis of data| 8.4|
Improvement| 8.5|
Continual improvement| 8.5.1|
Corrective action| 8.5.2|
Preventive action| 8.5.3|

4.Introduction

Merseytravel is the operating name for two organisations:-

(a)Merseyside Integrated Transport Authority (MITA)
(b)Merseyside Passenger Transport Executive (MPTE)

Merseytravel currently covers the 5 Districts of Merseyside from which 18 elected members develop policy.

Those 5 Districts are Knowsley - Liverpool - Sefton - St Helens - Wirral

The organisation works together to ensure good access to public transport and to improve the quality of your life on Merseyside by:-

* funding of specific socially necessary bus routes
* maintaining bus stations and shelters for bus users & operators * ensuring a high quality rail network
* running tunnels, ferries and tourist attractions
* administering concessionary travel schemes
* providing prepaid ticketing and travel information services

Merseytravel works to support an effective transport network, so that there is a high-quality, attractive and reliable...
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