Quality of Work Life of Librarians in Government Academic Libraries in the Klang Valley, Malaysia

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The International Information & Library Review (2011) 43, 149e158

available at www.sciencedirect.com

journal homepage: www.elsevier.com/locate/iilr

Quality of work life of librarians in government academic libraries in the Klang Valley, Malaysia Rafidah Abdul Aziz a,*, Fuziah Mohd Nadzar a, Haslinda Husaini a, Asmah Maarof b, Salleh Mohd Radzi c, Izhairi Ismail d a

Faculty of Information Management, Universiti Teknologi MARA, Malaysia PTAR Library, UiTM Shah Alam, Malaysia c Faculty of Hotel and Tourism Management, Universiti Teknologi MARA, Malaysia d Department of Economic and Management Sciences, International Islamic University, Malaysia b

KEYWORDS
Quality of work life; Work variables; Non-work variables; Academic libraries; Malaysian librarians

Abstract The success of any organization is highly dependent on how it attracts workers and motivates, and retains its workforce. Today’s organizations need to be more flexible and understanding, so that they are well prepared to develop their employees and enjoy their commitment. The purpose of this study was to investigate the relationship between work and non-work variables and quality of work life. It is anticipated that the contribution from this study will provide useful information to the top management level in organizations for the purpose of planning appropriate policies that can enhance employees’ overall life satisfaction. The research questions, which serve as a foundation of this study, focus on the relationship between work and non-work variables and quality of work life. This study applied a quantitative research design as well as descriptive and correlation approach. Respondents are all librarians working in government academic libraries in the Klang Valley, Malaysia. An online survey was used to gather data for each participating library. The questionnaire was divided into two sections: Section A, the socio-demographic information; and Section B, the seven questions related to the study. The data were analyzed using Pearson Correlation Analysis. Findings from this study indicated that both work variables and non-work variables do matter in determining the quality of work life. The findings of this research also can be beneficial in Human Resource Management issues and trends in libraries administration. ª 2011 Elsevier Ltd. All rights reserved.

Introduction
An academic library is recognized as an active institution of scholarly literature and holds numerous collections to meet its users’ needs. For that reason, its strength is often

measured by the range of its resources and quality workforce. Essentially, for an organization to be able to attract a high quality workforce, it needs to provide a high quality of work life. The following elements are relevant to an individual’s quality of work life; the task, physical work

* Corresponding author. E-mail addresses: rafidah3802@salam.uitm.edu.my (R.A. Aziz), fuziahmn@salam.uitm.edu.my (F.M. Nadzar), haslinda3145@salam.uitm. edu.my (H. Husaini), asmah@salam.uitm.edu.my (A. Maarof), salle579@salam.uitm.edu.my (S.M. Radzi), izhairi@iium.edu.my (I. Ismail). 1057-2317/$ - see front matter ª 2011 Elsevier Ltd. All rights reserved. doi:10.1016/j.iilr.2011.07.002

150 environment; and social environment within the organization, administrative system, and relationship with peers or colleagues. Quality of work life can be defined as “The quality of relationship between employees and the total working environment”. The phrase “quality of work life” has also been used to describe working conditions and expectations of most workers in their work life. Libraries like any other organizations are not impervious to workplace stress and conflicts. It is estimated that 25% of workplace problems such as absenteeism, lower productivity, turnover and excessive use of medical benefits are due to family violence (ALA, 1999). Among the contributing factors that lead to the significance of this issue are the social and...
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