Quality of Work Life

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Employees at any level many time experience a sense of frustration because low level of wages, poor working conditions, unfavourable terms of employment, inhuman treatement by their superiors & the like whereas managerial personnel feel frustrated because of alienation over their condition of employment , interpersonal conflicts, role conflicts, job pressure , lack of freedom , absence of challenging work, etc. QWL means different things to different people, J.Richard & J. Loy define QWL as “ the degree to which members of a work organization are able to satisfy important personnel needs through their experience in the organization.” In the search for improved productivity, manager & executives alike are discovering the important contribution of QWL. Hackman & suttle describe QWL from varied viewpoints. From a professional view point , it refers to industrial democracy, increase workewrs participation in corporate decision making , or culmination of the goals of human realations. In terms of management perspective, it relates to a variety of efforts to improve productivity through improvements in the human , rather than the capital or technological inputs of production. From standpoint of the characteristics of individual workers , it refers to the degree to which members of a work organization are able to satisfy important personal needs through their experience in the organization. From the unions, perspective , it is a more equitable sharing of the income and resources of the work of organization, and more human & healthier working conditions. DIMENSIONS OF STUDY :

Quality of work life improvement are defined as any activity which takes place at every level of organization which seeks greater organizational effectiveness through enhancement of human dignity and growth .... a process through which the stockholders in the organization management, union and employees- learn how to work together...
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