Quality Metrics for the Product and Supply Chain

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Quality Metrics for the Product and Supply Chain

Lenovo is dedicating to being a responsible and positive enterprise citizen, consistently working to improve its business while contributing to the development of society. “The company embraces the values of customer satisfaction, product and technical innovation, operational excellence and trustworthiness. ” (cited from lenovo.com) Lenovo pursues to integrate these core values and concepts into their every aspect of business, and into policies and procedures in areas of quality and safety for products, employee welfare, global supply chain, ethical corporate behavior, social investments and environmental affairs. Lenovo has been a member of the Electronic Industry Citizenship Coalition (EICC) since June 2006, which promotes an industry code of conduct for global electronics supply chains to improve working and environmental conditions. As a member of EICC administration committee, Lenovo operations strictly meet EICC standards, including using EICC self-assessments and self-audit tools; learning from industry best practices; using standard and uniform approaches where possible; promoting changes within EICC framework. Moreover, Lenovo actively leads and asks for more supply partners to observe the rule in aspects of green logistics, hazardous substance control and so on. Lenovo’s suppliers and contractors on the assessment process, including: first, field trips, and its environmental management system and process control record; second, investigation of the supplier or contractor if the subcontractor compliance and meet environmental requirements of Lenovo; thirdly, requirements of its end-product introduction life, options, components and materials disposal. In order to ensure compliance with applicable laws and Lenovo to meet environmental requirements, its renovation, reproduction, the end product life cycle management, and hazardous waste disposal services outsourcing service provider, etc,...
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