Quality Metrics

Topics: Management, Quality assurance, Project management Pages: 6 (1448 words) Published: May 19, 2013

Quality metrics monitors operational performance of production lines, systems or processes

Companies can apply quality metrics, in some form, to virtually every production line, system or process available. It also may be applied to information management,

1.4 Responsibility of Management:
This describes how the management is responsible for achieving the project quality. Since management is the controlling and monitoring function for the project, project quality is mainly a management responsibility.

Document Management and Control:
Documents are the main method of communication in project management. Documents are used for communication between the team members, project management, senior management, and the client.

Therefore, the project quality plan should describe a way to manage and control the documents used in the project. Usually, there can be a common documentation repository with controlled access in order to store ad retrieve the documents.

Requirements Scope:
The correct requirements to be implemented are listed here. This is an abstraction of the requirements sign-off document. Having requirements noted in the project quality plan helps the quality assurance team to correctly validate them.

This way, quality assurance function knows what exactly to test and what exactly to leave out from the scope. Testing the requirements that are not in the scope maybe a waste for the services provider.

Design Control:
This specifies the controls and procedures used for the design phase of the project. Usually, there should be design reviews in order to analyse the correctness of the proposed technical design. For fruitful design reviews, senior designers or the architects of the respective domain should get involved. Once the designs are reviewed and agreed, they are signed-off with the client.

With the time, the client may come up with changes to the requirements or new requirements. In such cases, designed maybe changed. Every time the design changes, the changes should be reviewed and signed-off.

Development Control and Rigor:
Once the construction of the project starts, all the processes, procedures, and activities should be closely monitored and measured. By this type of control, the project management can make sure that the project is progressing in the correct path.

Testing and Quality Assurance:
This component of the project quality plan takes precedence over other components. This is the element which describes the main quality assurance functions of the project. This section should clearly identify the quality objectives for the project and the approach to achieve them. .

Risks & Mitigation:
This section identifies the project quality risks. Then, the project management team should come up with appropriate mitigation plans in order to address each quality risk.

Quality Audits:
For every project, regardless of its size or the nature, there should be periodic quality audits to measure the adherence to the quality standards. These audits can be done by an internal team or an external team. .

Sometimes, the client may employ external audit teams to measure the compliance to standards and procedures of the project processes and activities. .

Defect Management:
During testing and quality assurance, defects are usually caught. This is quite common when it comes to software development projects. The project quality plan should have guidelines and instructions on how to manage the defects. .

Training Requirements:
Every project team requires some kind of training before the project commences. For this, a skill gap analysis is done to identify the training requirements at the project initiation phase. .

The project quality plan should indicate these training requirements and necessary steps to get the staff trained. .

Project quality plan is one of the mandatory documents for any type of project.

As long as a project has defined objectives and...
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