Quality Management of Online Enrollment System

COLLEGE OF COMMERCE AND BUSINESS ADMINISTRATION
UNIVERSITY OF STO. TOMAS

UST ONLINE ENROLLMENT PROCEDURE

Submitted to:
Prof. SONNY R. RUTOR, FLMI, ACS
In Partial Fulfillment of the Requirements in TQM

Submitted by:
BARRENO, MARY JEWEL
DAGDAG, SHIANGLEE
JAVIER, DENISE
PAALISBO, MARVIN
SO, ANGELO
4M1

September 14, 2010
TABLE OF CONTENTS
  I. BACKGROUND OF THE STUDY
Introduction ---------------------------------------------------------------- 3
Scope and Limitations ---------------------------------------------- 4
Timeline of the Study ---------------------------------------------- 5
  II. OBJECTIVES OF THE STUDY ------------------------------------- 6
  III. PRESENTATION OF DATA
Flow chart ---------------------------------------------------------------- 7
Cause-and-effect diagram ---------------------------------------------- 11
Histogram ---------------------------------------------------------------- 13
Pareto analysis ------------------------------------------------------- 15
Control chart ---------------------------------------------------------------- 17
  IV. DATA ANALYSIS ------------------------------------------------------- 21
  V. RECOMMENDATION ------------------------------------------------------- 22
  VI. CONCLUSION ---------------------------------------------------------------- 30

  I. BACKGROUND OF THE STUDY
INTRODUCTION

Enrollment serves as a vital part in the life of every student upon entering schools or universities, either public or in private.   It gives students the impression on how the whole institute manages and manipulate the entire body.   Moreover, enrolment serves as the first experience of all students by which he/she takes part either individually or with company of a parent or some relatives.

            Good enrolment is always an asset in a university, pertaining to fast payment, assessment procedures, and easy transactions with a high rate of accuracy. Therefore,... [continues]

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