Quality Management Essay

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Quality management is fundamentally concerned with delivering an advantage to theorganization by focusing directly on customer needs and driving costs down (reducingwaste) and increasing value (increasing profits).Students will benchmark, process map the process for customers of both KFC and Oportofrom the point the customer enters the shop/serving area to the point they leave theshop/serving area. By benchmarking and mapping the process students will be able todetermine where the opportunity for improvement is (i.e. cost and time savings, efficiencyimprovement etc.). Students will then re-map the process for both companies and sitesbased on their own ideas for improvement.The process maps must include all functions of the shop/serving area (from theperspective of the customer) from the point where the transaction commences to the pointwhere the transaction is completed and closed out. The process maps must clearly showthe points for improvement and these points must be fully discussed in the supportingreport.Students will then write a proposal [report] (maximum 2000 words) that discusses theoriginal map and their improved map and the expected improvements or benefits to bothorganisations that will result if they were to adopt the new procedure. Students will includeboth maps as appendices within the proposal.To successfully complete this project, students are expected to conduct several site visitsto a suitable KFC and Oporto (perhaps in a food court or local mall) where they will be ableto observe the operation and map it accordingly.Both assignments when submitted must include the following:1) SBS Coversheet2) Marking Criteria (For the correct Assignment)3) Assignment4) Full Turnitin Report (Fully Matching Assignment which includes quotes andreferencing)Students must also undertake desk research focusing on relevant quality improvementtools and techniques and they must reference these within the report and discuss howthey might be applied in the study.The Report must be referenced, single-spaced contain relevant headings and sectionsand it must focus on providing real improvement measures into the process. Generalreports on quality management, the history of the organisation or quality management,business analysis or market position will not be accepted and result in a zero mark.Quality Management Assessment - Benchmarking, Process Mappingand Continual Improvement Analysis of “KFC” and “Oporto”.Please refer to Additional Information on Assessment 1.This is a short management report, focused on the core question, fullyreferenced (Harvard Referencing) on a separate page. Appendicesmay be included to provide supporting data, but all appendices must bediscussed in the main document. The Process Map must be includedas a separate appendix. The report must be single spaced withnumbered sections.Students will be awarded marks for the quality of their process chainmap, analysis, format, research and also an overall professionaldelivery of the data, analysis and key pointsThe Process Map must be represented diagrammatically and attachedas an appendix to the documentThe process map must follow ANSI standard set of symbolsThe process map must be drawn using computer technologyThis task relates to all the outcomes 1, 2 and 3.This task also relates to all the graduate qualitiesSound understanding of quality management and how to apply them inthe real world.Understand current issues related to quality managementUnderstand how different quality management tools relate to eachother.Intelligent use of informationCreative problem solvingLeadershipEthical behaviour| Quản lý chất lượng về cơ bản liên quan đến việc cung cấp một lợi thế để tổ chức bằng cách tập trung trực tiếp vào nhu cầu của khách hàng và lái xe giảm chi phí (giảm thiểu chất thải) và gia tăng giá trị (tăng lợi nhuận). Học sinh sẽ chuẩn, quá trình bản đồ quá trình cho khách hàng của cả hai KFC và Oporto từ quan điểm của khách hàng vào các cửa hàng / khu vực phục vụ điểm họ...
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