The responsibility of any healthcare organization is to ensure highest quality care is delivered to various consumers and stakeholders. Quality Measures such as performance measurement and quality improvement processes are essential to helping healthcare organization to achieve quality outcomes. In this paper will discuss the difference between performance measurement and quality improvement processes, the Norman Clinic its mission and quality improvement goals. The type of care of service does your chosen organization focus on. Examine three external indicators and how customers use the indicators as part of the Quality Improvement process; finally explain how stakeholder’s feedback is used in the quality Improvement process. Performance Measurement vs. Quality Improvement process
“The primary concern of managers responsible for the operations of hospitals, clinics, and other healthcare delivery organizations is the quality of the non-clinical aspects of care over which they have most control, most visibility”. (Ransom Joshi Nash, 2008. P.31). Performance measures are an important element of quality management process. Performance measures has the responsibility to directing their effort when change need to be institute. In the healthcare organization performance measures are a tool used to help managers understand and improve quality of care for patients and to develop a better functional programs for the staff. In contrast, Quality Improvement focuses on bridging the gap between current levels of quality. It is a way to be proactive in preventing errors or perhaps respond to near misses and develop a plan where safety is major components to process improvements. In case of medical errors, quality improvement help identify and see what changes can be made to improve or have preventive measures. Quality Improvement and quality Measures assist owners and managers with improving performances and raising...
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