Quality Improvement Strategies Paper
Andrea Makepa MGT/449 May 21, 2012 Patti Moser
Quality Improvement Strategies Paper In any organization “continual improvement is fundamental to success in the global marketplace” (Goetsch & Davis, 2010, p. 481). Quality improvement is a process that cannot just be given to an organization and expect the changes to occur, because any quality improvement process needs to be monitored and over time improved over and over again. This paper will discuss a quality improvement approach called the Kaizen approach to quality management by defining and describing the purpose of the improvement strategy. In addition specific elements and steps will be shared along with tools used by the Kaizen approach. The Kaizen Approach to Quality Management
The Kaizen approach to quality management can be defined as “making changes for the better on a continual, never-ending basis with the improvement aspect of the Kaizen approach refers to people, processes, and products” (Goetsch & Davis, 2010, p. 494). There are specific key concepts to the Kaizen approach: the kaizen value system, the role of executive management, and the role of middle managers. “The underlying value system of Kaizen can be summarized as continual improvement of all things, at all levels, all the time, forever” (Goetsch & Davis, 2010, p. 494). The role of executive management is important to ensure responsibility of seeing that the Kaizen strategies are being executed and communicated throughout the organization at all times. The role of middle managers are “responsible for implementing the Kaizen policies established by executive management:...
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