Quality Control of Ikea

ontIKEA Supplier Quality Assurance Program
Issued By: Approved By: Date Edition

IKEA Supplier Quality Assurance Group

IKEA Quality Competence Network

2006-10-16

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Table of Content 0. Introduction 1. Start-Up Process 2. Receiving Inspection 3. Production Assurance 4. Final Inspection 5. Document and Sample Control 6. Quality Development A. Facilities B. Non-Conformances C. Measuring Equipment D. Status of Goods E. Traceability Appendixes 1. Process Control Requirement - Gluing 2. Process Control Requirement – Surface Treatment Roller Coating UV 3. Process Control Requirement – Surface Treatment Spraying Waterborne Lacquer

Customer expectations (CEPQ) including requirements specified in the IKEA product documentation shall be fulfilled in order to consider the article satisfactory and fulfilling all IKEA demands.
Level 1 - QMUST Before 1st delivery, The IKEA Supplier must implement and comply with the entry-level requirements – QMUST. Final Inspection (chapter 4) Test-status Summary (clause 1.10) Process Control (see clause 3.3) Traceability (see chapter E) Action plan to achieve Level 2 – QWAY For description of requirements related to QMUST, see clauses in this standard marked with . Level 2 - QWAY IKEA supplier shall, from 1st delivery date and within an agreed time frame, implement and comply with the minimum requirements – QWAY Start-up Process (chapter 1) Receiving Inspection (chapter 2) Final Inspection (chapter 4) Document and Sample Control (chapter 5) For description of requirements related to QWAY, see chapters in this standard marked with . Level 3 – 4SIP For supplier with the ambition to further develop its quality system. Related requirements are stated in this standard and are marked with . Level 4 – ISO 9001 + 4SIP -

0. INTRODUCTION
IKEA Quality Staircase Model IKEA Quality Staircase Model defines a 4-step approach, aimed at improving the Suppliers overall performance in Quality, with focus on securing CEPQ (Customer

References: and inspection instructions shall be available in connection to the inspection areas. C. MEASURING EQUIPMENT C.1 General The IKEA Supplier shall control and calibrate Inspection, Measuring and Test equipment (IMT equipment) used to verify conformance of the product and processes to the specified requirements. C.2 Responsibility The IKEA Supplier shall appoint responsible and authorised person(s) for controlling and calibrating IMT equipment. C.3 Control and Calibration Control and calibration of IMT equipment shall cover: Identification of IMT Calibration status, List of IMT equipment Calibration schedule Calibration instructions Result of calibration B. NON-CONFORMANCES B.1 General The IKEA Supplier shall implement a written procedure for handling of non-conforming products. B.2 Responsibility The IKEA Supplier shall appoint responsible and authorised person(s) for making decisions regarding non-conforming products. B.3 Non Conforming Products The IKEA Supplier shall identify and segregate all non-conforming products in order to prevent any unintended use. B.4 Corrective Actions The IKEA Supplier shall document and report non-conformances to concerned departments and secure that corrective actions are taken in order to prevent a future reoccurrence. IKEA supplier shall make a follow up of taken actions in order to verify and ensure that the corrective action has got the intended effect. D. STATUS OF GOODS D.1 General The IKEA Supplier shall have an identification system to make it possible to easily determine the status of goods, meaning inspected/not inspected and approved/not approved. E. TRACEABILITY E.1 General The IKEA Supplier shall, when required by IKEA, have a procedure for traceability and unique identification of individual batches of raw material or products during all stages of production. Records shall enable traceability from production date stamp to material batch, process records and test reports, self declarations and certificates of compliance. IKEA Supplier Quality Assurance Program Page 6 of 6