Quality Control

Quality Control Manager
Designs and conducts tests on a sample of all company products. Responsible for the documentation of test results and drafts regular production reports. Based on test results, advises management on quality improvement and waste reduction measures. An effective QCM can be the difference between quality goods that the public respects and shoddy work that can harm the company's reputation. Part of the Operations and Research Group and reports to Site Operations Director.

Lynn Sharp Paine, an ethicist at Harvard, has identified four levels of stakeholders:
• Shareholders: The shareholders should always be listed as stakeholders who are impacted by your decisions. The Board of Directors and senior leadership are responsible to the shareholders and thus may not be directly impacted.
• Employees: Some problems may involve the employees. For such cases, you have to determine which of the people will have their lives directly changed by your choice and which people will only be marginally impacted.
• External Stakeholders: Some problems may involve the next tier of stakeholders: customers, competitors, and vendors. These stakeholders are external to the organization and have a much wider variety of concerns than the employees.
• Interested Community Members: These are the ones who follow the fortunes of the company and make investment decisions based on their assessment of the organization. The community will also have ideas about what makes a company a “good citizen.”
Rights/Responsibilities Lens

Having to decide questions which are not clear cut is the most difficult task we face. We have now determined that the question we will answer is what information or warning you should give the consumers. We have also identified the primary stakeholders whose interests will have to be considered as you decide what to do.

The Rights/Responsibilities Lens helps you identify your obligations—your duties—as well as your rights in this... [continues]

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