Problem #1: answers will vary widely.
WHEN? | TOOL or ACHIEVEMENT | WHO with comments |
1931 | Control chart: a method for monitoring process average and std. deviation through use of statistically derived control limits. | Walter Shewhart, invented control chart. May 16, 1924, per Ryan see Chapter 2 |
Prior to WWII | P-D-C-A (Plan-Do-Check-act): generic problem-solving method applicable to all processes and business types. | W. Edwards Deming: best known quality expert/statistician; published Out of the Crisis in 1986. Also well-known for the 14 points of transformation for Western Management. |
R. Chapter 2 | Pareto chart: chart that rank orders issues/problems/causes, usually derived from a combination of brainstorming and data collection. | Joseph Juran: known for writing Juran’s Quality Control Handbook, a much used text by all quality practioners. Also well-known for his quality trilogy: planning, control, improvement, shown as points on a triangle. Need all 3 to succeed. |
1943 | Cause and Effect Diagram: used to identify a problem and work back to the causes – not the reasons. Helps eliminate the tendency to go after symptoms of a problem, rather than the causes. | Ishikawa, cause and effect diagram; page 23 in R and p. 29 in BW. |
| | |
1946 | Publication of Statistical Quality Control | By Eugene Grant, a well-respected statistician from Stanford who is credited with much of the success of statistical techniques in use during WWII. P. 8 in R |
1960’s | Quality Circles: the first cross-functional problem-solving teams; used originally by the Japanese automakers | Joseph Juran; Emphasized that quality is achieved by communication; (p.15&27 in BW) |
1960’s | Total Quality Management/Total Quality Control and basic methods for achieving this state. Not a System but a Philosophy that requires a culture where no day may go by without improvement. Quality must be determined from the customers... [continues]
Cite This Essay
(2012, 03). Quality and Process Improvement. StudyMode.com. Retrieved 03, 2012, from http://www.studymode.com/essays/Quality-And-Process-Improvement-931393.html
"Quality and Process Improvement" StudyMode.com. 03 2012. 03 2012 <http://www.studymode.com/essays/Quality-And-Process-Improvement-931393.html>.
"Quality and Process Improvement." StudyMode.com. 03, 2012. Accessed 03, 2012. http://www.studymode.com/essays/Quality-And-Process-Improvement-931393.html.