Quality and Competitiveness of Apple Inc

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THE MINISTRY OF EDUCATION AND SCIENCE OF UKRAINE

Ternopil Ivan Pul'uj National University

The Department of
Economic theory

COURSE WORK

on course “Economics of Business Enterprise”
on the topic: “The improvement of quality and competitiveness of product

Performed by student of the group IBM-21
Inyamah Nnanna

Credit book number MO 08-028

Supervisor: Assistant professor
Marynenko N.Iu.

Ternopil 2010

Contents

Introduction..................................................................................................4 Acknowledgement.......................................................................................5

Chapter 1: Quality and Competitiveness as an important factor of a firm's development. 1.1Improvement of quality and competitiveness..............................6 1.1.1Leadership....................................................................................... 6 1.1.2Strategic planning.............................................................................6 1.1.3Information...................................................................................... 7 1.1.4Human resource............................................................................... 7 1.1.5The customer.................................................................................... 7 1.1.6The supplier..................................................................................... .8 1.1.7Manufacturing process..................................................................... 8 1.1.8Impact on society..............................................................................8 1.1.9Businesses result...............................................................................8 1.2.Quality and quality measuring techniques...................................9 1.2.1ISO 9000..........................................................................................10 1.2.2Quality management systems..........................................................13 1.2.3Total quality management................................................................13 1.2.4Design of experiment.......................................................................13 1.2.5Controlled experiment on scurvy.....................................................13 1.2.6Continuous improvement policy......................................................14 1.2.7Six sigma.........................................................................................14 1.2.8Statistical process control...............................................................16 1.2.9Quality circle...................................................................................17 1.2.10Requirements analysis.....................................................................17 1.2.11Verification and Validation..............................................................18 1.2.12Zero defects.....................................................................................18 1.37 tools for checking quality...........................................................19 1.3.1Cause and effect or Ishikawa diagram.............................................19 1.3.2The check chart................................................................................20 1.3.3The control chart..............................................................................22 1.3.4The Histogram.................................................................................23 1.3.5The Pareto chart...............................................................................24 1.3.6The Scatter diagram.........................................................................25 1.3.7The Stratification(Run chart or Flow chart)....................................26 1.4Competitiveness.............................................................................26 1.4.1Firms...
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