Quality and Competitiveness of Apple Inc

THE MINISTRY OF EDUCATION AND SCIENCE OF UKRAINE

Ternopil Ivan Pul'uj National University

The Department of Economic theory

COURSE WORK

on course “Economics of Business Enterprise” on the topic: “The improvement of quality and competitiveness of product

Performed by student of the group IBM-21 Inyamah Nnanna

Credit book number MO 08-028

Supervisor: Assistant professor Marynenko N.Iu.

Ternopil 2010

Contents

Introduction..................................................................................................4
Acknowledgement.......................................................................................5

Chapter 1: Quality and Competitiveness as an important factor of a firm's development.
1.1Improvement of quality and competitiveness..............................6 1.1.1Leadership....................................................................................... 6 1.1.2Strategic planning.............................................................................6
1.1.3Information...................................................................................... 7
1.1.4Human resource............................................................................... 7
1.1.5The customer.................................................................................... 7
1.1.6The supplier..................................................................................... .8
1.1.7Manufacturing process..................................................................... 8
1.1.8Impact on society..............................................................................8
1.1.9Businesses result...............................................................................8
1.2.Quality and quality measuring techniques...................................9
1.2.1ISO