Qualities of a Leader in Insurance

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  • Topic: Insurance, Damage waiver, Underwriting
  • Pages : 9 (2759 words )
  • Download(s) : 1816
  • Published : September 10, 2008
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“An army of a thousand is easy to find, but how difficult it is to find a general”. This quote sums up our reason for undertaking this assignment. As good leaders develop through a never ending process of self-study, education, training, and experience, we, as management students, seeking to be the leaders of tomorrow, have interviewed the top professionals of various insurance companies with the objective of imbibing the qualities possessed by them in us. METHODOLOGY:

To decipher how an Insurance Agent can metamorphosize into a Leader in his field, and to also get a clear insight into the qualities and skill sets needed to become one, our group believed in getting the details by adopting the following means: •Primary data collection by interviewing Insurance agents, Sales managers of Insurance companies and Financial service providers. •Telephonic interviews

Secondary data collection from the following websites:
Our group has interviewed the following executives:
S No.NAMEORGANISATIONDESIGNATIONLOCATIONTYPE OF INTERVIEW 1Anuja GillSBI Standard LifeHead Of North Process Quality ControlChandigarhEmail 2Ashish BajpaiHDFC Standard LifeBranch ManagerLucknowTelephonic 3Anuj GulatiICICI LombardDirector: Operations, IT, Claim, UnderwritersDelhiEmail 4Alok AgarwalICICI LombardDirector: CSG, GSGDelhiEmail

5Neelesh GargICICI LombardDirector: Retail, Banker and Travel InsuranceDelhiTelephonic 6Roopa NaiduSBI Standard LifeProcess Quality ControlBangaloreTelephonic 7Mr.PrasadBajaj AllianceRegional ManagerBangaloreTelephonic 8Major PallaviICICI LombardHRBangaloreTelephonic

9Sandeep BakshiICICI LombardManaging DirectorNew DelhiEmail 10Vishakha MulyeICICI LombardExecutive DirectorNew DelhiTelephonic 11R.SabithaWay2Wealth Securities Pvt. LtdBranch ManagerHyderabadPersonal Visit


As multi-talented individuals with a bent towards sales and marketing, successful insurance agents wear many different hats. Besides being consummate salespersons, they diligently seek out and serve customers with loving attention and an eye for detail. Setting the Stage

With more than 2 million workers in the insurance industry, the successful agent in this competitive market must work hard and remain diligent and committed. The best insurance agents are achievement-oriented, independent, focused and self-motivated. In fact, one in four successful agents chooses self-employment because of the freedom to come and go, work self-sufficiently, and creatively market and sell policies and products. Plying the Trade

It is the job of insurance providers to help individuals, families and businesses select insurance policies that provide the best protection for their lives, health and property. On a typical day an agent might:

Spend time networking and seeking new customers
Meet with or call potential clients to advise them on coverage •Offer clients comprehensive financial planning services such as retirement or estate planning •Prepare reports and maintain sales records

Help policyholders settle insurance claims
Because most agents work on commission, networking and pursuing new customers takes up the majority of their time. However, the typical agent's day also involves many, much more detailed tasks. As experts in one of three major areas: life, health, or property and casualty insurance, most agents attend to the fine points daily by: •Selling various types of insurance policies

Interviewing prospective clients about their financial needs and resources; the physical condition of the person or property to be insured, and any existing coverage •Explaining features, advantages and disadvantages of various policies •Customizing policies to suit customers

Delivering policies and answering questions; suggesting additions or changes, or changing beneficiaries...
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