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Carrier Intelligence Report
Deutsche Post DHL
March 2013

Table of contents
Key financial figures Key stakeholder figures Macro environment Market & consumers 3 4 5 6

Corporate & media
Governance & strategy Quarterly performance Corporate performance Business units

7
8 9 10 11

“Thanks to our presence in the world’s growth markets, the DHL divisions performed particularly dynamically in financial year 2012 and played a key role in increasing our consolidated revenue” Dr. Frank Appel, CEO

Operations
Human resources Corporate responsibility Acquisitions & divestments Product launches

12
13 14 15 16

Key press releases
Outlook & targets

17
19

Key financial figures Express division boosts revenue by 9.5% in 2012
Income Statement Total revenue EBIT margin Net profit margin Staff costs to revenue ratio Balance Sheet Total non-current assets Total current assets Total equity Total non-current liabilities Total current liabilities Current ratio Return on capital employed Gearing ratio Cash flow Net cash flow from operating activities Net cash flow from investing activities Net cash flow from financing activities Net increase/(decrease) in cash and cash equivalents Revenue by division Mail Parcels & Express Logistics & Freight EBIT by division Mail Parcels & Express Logistics & Freight 2010 53,605.0 3.4% 4.9% 31.0% 2011 54,879.0 4.4% 2.3% 30.5% 2012 57,680.0 4.6% 3.1% 30.8% Change 5.1% 0.2 0.9 0.3

LCU, m % % %

LCU, m LCU, m LCU, m LCU, m LCU, m % %

24,493.0 13,270.0 10,696.0 13,844.0 13,223.0 1.00 7.5% 56.4%

21,225.0 17,183.0 11,199.0 8,587.0 18,622.0 0.92 12.3% 43.4%

21,832.0 12,289.0 12,164.0 9,332.0 12,625.0 0.97 12.4% 43.4%

2.9% -28.5% 8.6% 8.7% -32.2% 0.05 -

LCU, m LCU, m LCU, m LCU, m

1,927.0 8.0 (1,651.0) 284.0

2,371.0 (1,129.0) (1,547.0) (305.0)

(203.0) (1,697.0) 1,199.0 (701.0)

-

LCU, m LCU, m LCU, m

13,822.0 10,788.0 26,707.0

13,877.0 11,309.0 27,578.0

13,874.0 12,378.0 29,209.0