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Carrier Intelligence Report
Deutsche Post DHL
March 2013

Table of contents
Key financial figures Key stakeholder figures Macro environment Market & consumers 3 4 5 6

Corporate & media
Governance & strategy Quarterly performance Corporate performance Business units

7
8 9 10 11

“Thanks to our presence in the world’s growth markets, the DHL divisions performed particularly dynamically in financial year 2012 and played a key role in increasing our consolidated revenue” Dr. Frank Appel, CEO

Operations
Human resources Corporate responsibility Acquisitions & divestments Product launches

12
13 14 15 16

Key press releases
Outlook & targets

17
19

Key financial figures Express division boosts revenue by 9.5% in 2012 Income Statement Total revenue EBIT margin Net profit margin Staff costs to revenue ratio Balance Sheet Total non-current assets Total current assets Total equity Total non-current liabilities Total current liabilities Current ratio Return on capital employed Gearing ratio Cash flow Net cash flow from operating activities Net cash flow from investing activities Net cash flow from financing activities Net increase/(decrease) in cash and cash equivalents Revenue by division Mail Parcels & Express Logistics & Freight EBIT by division Mail Parcels & Express Logistics & Freight 2010 53,605.0 3.4% 4.9% 31.0% 2011 54,879.0 4.4% 2.3% 30.5% 2012 57,680.0 4.6% 3.1% 30.8% Change 5.1% 0.2 0.9 0.3

LCU, m % % %

LCU, m LCU, m LCU, m LCU, m LCU, m % %

24,493.0 13,270.0 10,696.0 13,844.0 13,223.0 1.00 7.5% 56.4%

21,225.0 17,183.0 11,199.0 8,587.0 18,622.0 0.92 12.3% 43.4%

21,832.0 12,289.0 12,164.0 9,332.0 12,625.0 0.97 12.4% 43.4%

2.9% -28.5% 8.6% 8.7% -32.2% 0.05 -

LCU, m LCU, m LCU, m LCU, m

1,927.0 8.0 (1,651.0) 284.0

2,371.0 (1,129.0) (1,547.0) (305.0)

(203.0) (1,697.0) 1,199.0 (701.0)

-

LCU, m LCU, m LCU, m

13,822.0 10,788.0 26,707.0

13,877.0 11,309.0 27,578.0

13,874.0 12,378.0 29,209.0

0.0% 9.5% 5.9%

IPC Statistical Database

LCU, m LCU, m LCU, m

148,066.0 88,384.0 614.0

147,434.0 85,496.0 802.0

146,923.0 84,623.0 928.0

-

Source: Deutsche Post DHL annual reports 2010-2012, IPC analysis Note: Change represents year-on-year development from 2011

3

IPC Carrier Intelligence Report – Deutsche Post DHL

Key stakeholder figures Share price up by almost 40% over 2012 Shares Share price, year-end Earnings per share
Human resources Average full-time equivalents Average part-time employees Women in management Absenteeism rate EOS response rate Total employee satisfaction Employee engagement Customer index Business customer satisfaction Consumer satisfaction Sustainability Total CO2 emissions LCU LCU

2010 12.09 2.10

2011 11.88 0.96

2012 16.6 1.37

Change 39.7% -

% % %

421,274 63,126 17.0% 7.4% 79.0% 73.0 67.0

423,348 65,322 17.6% 7.4% 80.0% 76.0 n/a

428,287 62,523 18.5% 7.6% 80.0% 76.0 n/a

1.2% -4.3% 0.9 0.2 0.0 0.0

n/a n/a

n/a 95.0

n/a 96.0

1.0

t

28,400,000

28,200,000

n/a

Retail network Wholly-owned retail outlets Contracted retail outlets Delivery performance Domestic letter quality performance (D+1) Domestic letter quality USO requirement (D+1) Domestic parcel quality performance Domestic parcel expected business-day delivery Domestic letter and parcel rates Standard letter, 0-20g Standard letter, 20-50g Economy parcel, 2-3kg

2 19,998

2 19,998

n/a n/a

% % % %

95.4% 80% n/a n/a

95.4% 80% n/a n/a

n/a 80% n/a n/a

0.0

€ € €

0.55 0.90 6.90

0.55 0.90 6.90

0.55 0.90 6.90

0.0% 0.0% 0.0%

Source: Deutsche Post DHL annual reports 2010-2012, IPC analysis Note: Change represents year-on-year development from 2011

4

IPC Carrier Intelligence Report – Deutsche Post DHL

Germany: macro environment Low unemployment and higher wages will lift economy in 2013

Economics • • • • • • •
6% 4% 2% 0% -2% -4% -6% 07 08 09 10 11 Inflation 12 13 14...
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