1.Organizational and Personal Outcomes - What performance problems is the captain trying to address?
Behavior- Officers not doing paperwork, or when done, is incomplete. Result – Cases being lost, due to poor reporting.
The officers lack motivation and perceive filling out reports as boring.
2.Goal Statement - What would be a desirable outcome?
A desirable outcome would be that officers perceive their jobs to include paperwork, and that they understand the value and importance of filling reports adequately and correctly in an assigned time frame.
3.What has the Captain already tried doing to solve the problem?
To help motivate the officers, team competitions were established. These were based on the excellence of the reports. The competition provided no reward.
An idea suggested to the Captain is to include financial rewards as incentives, based on the number of conviction records. These are also related to motivational factors.
4.Using the MARS Model to diagnose the possible causes of the unacceptable behavior and to explain what the Captain should do to resolve the situation.
The MARS Model outlines the four major factors in determining individual behavior and results. The four major factors consist of Motivation, Ability, Role Perceptions and Situation Factors.
Motivational: The police officers are lacking motivation when it comes to doing paperwork. Their paper work is frequently put off or completed inadequately. They are aware that promotion is not based on how well they complete paperwork; rather it is based by simply staying on the force for a certain number of years.
Ability: I would assume that officers do not receive adequate training on proper report making while attending the police academy. Also some officers may have more of an aptitude than others when it comes to writing.
Role Perceptions: The officers perceive their job as peace, law and order. They think of paperwork as...