What performance is the captain trying to correct
In the given scenario the problem projected the police captain is that the young officers who come to the police force are not at all good at doing paper work, they find it boring and hate it. They are much interested to stay out on the streets either in cars or on a beat instead of doing paper work while sitting in the office. They frequently put off the job or do it inadequately which results in unclear and ambiguous reports which cause the police department to lose court cases. Another problem is that the captain is finding it difficult to figure out the possible ways to motivate them to do the paper work effectively and efficiently . there are various problems related to the employee motivation, ability of officers to perform task, lack of role perception and different situational factors. Question#2
Use the mars model of individual behaviour and performance to diagnose the possible causes of the unacceptable behaviour? Answer-According to the MARS model of individual behaviour there are four factors that directly influence voluntary individual behaviour and performance. Those factors are motivation, Ability, Role perceptions and Situational factor. We can use the mars model to diagnose the causes responsible for different problems in the given scenario. The causes are as follows Lack of motivation – motivation is the force within the person that affects his or her direction, intensity and persistence of voluntary behaviour. As the captain has stated in the scenario that he is facing problem to find ways to motivate the employees. He doesn’t have any financial rewards at his disposal and since the nature of the job is very boring and none of the employees find it interesting. It clearly shos that there is a lack of motivation amongst the employees.