Public vs Private Hospital in Bangladesh

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Public vs. Private Hospital

University of Information Technology & Science

A study on the “Patient satisfaction level at healthcare services in Bangladesh by making a comparison between public & private hospital” Submitted By Abdullah-Bin-Hussain ID: 11535003 Nusrat Tamanna ID: 11535002

Submitted To Mrs. Tahmina Sultana. Lecturer, School of Business UITS.

Md. Mahfuzur Rahman ID:11535001 Md. Riduanul Alam ID: 11535020

Md. Akram Chowdhury ID: 11535021 Rezwana Alin ID: 11535041

Batch: 64 Submission Date: 04th May, 2012
A study on the patient satisfaction level at healthcare services in Bangladesh by making a comparison between public & private hospital

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Public vs. Private Hospital

Letter of Transmittal
May 04, 2012

To, Mrs. Tahmina Sultana. Lecturer, School of Business, UITS, Chittagong.

Subject: Submission of Term Paper

Dear Concern,

We are submitting this term paper with great pleasure & humble obedience. This term paper is all about the condition of Private & Public Hospitals of Bangladesh. We did a survey on customer satisfaction on private & public hospitals and made this paper based on that..

Thanking You,

Abdullah-Bin-Hussain Nusrat Tamanna Md. Mahfuzur Rahman Md. Riduanul Alam Md. Akram Chowdhury Rezwana Alin

A study on the patient satisfaction level at healthcare services in Bangladesh by making a comparison between public & private hospital

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Public vs. Private Hospital

Table of Content

Particulars Acknowledgement Executive Summary Objective Methodology An Overview on Private Hospitals & Public Hospitals Quality of Service Hospital Environment Cost of Service Surgery: At Public or Private Hospitals? Diagnosis Facilities Ambulance Service Other Issues Recommendations

Page 04 05 07 07 07 09 10 10 11 12 12 12 14

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Public vs. Private Hospital

ACKNOWLEDGEMENT
First of all we would like to thanks Almighty Allah for giving us the strength to finish this paper. We are grateful to our course coordinator Mrs. Tahmina Sultana for giving us this wonderful opportunity & helping us in every aspect. We also want to thank our class mates who are always a source of hope & belief. Lastly our heartiest thanks to those who participated in our survey.

A study on the patient satisfaction level at healthcare services in Bangladesh by making a comparison between public & private hospital

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Public vs. Private Hospital

EXECUTIVE SUMMARY
The aim of this paper is to present the condition of Private & Public hospitals of Bangladesh. We selected ‘CSCR’ & ‘Chittagong Medical College Hospital’ as Private & Public Hospital respectively. We made a survey form & based on that we took interview of ten people. By analyzing the collected data & our personal observation we found that most of the people are not satisfied at all with the current condition of our public hospitals. On the other hand Private hospitals are giving better service compare to the Public hospitals but it is too much expensive to get service from them. In the last segment we’ve provided few recommendations for the betterment in this sector.

A study on the patient satisfaction level at healthcare services in Bangladesh by making a comparison between public & private hospital

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Public vs. Private Hospital

Point of Focus
CUSTOMER SATISFACTION LEVEL Public vs. Private Hospital

A study on the patient satisfaction level at healthcare services in Bangladesh by making a comparison between public & private hospital

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Public vs. Private Hospital

Objective
The main objective of this paper is to know the actual conditions of Public & Private hospitals of Bangladesh. What are the pros & cons of these hospitals, whether people are satisfied or not satisfied with the current conditions? And what is to be done to...
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