Public Service

Topics: Constable, Police, Police officer Pages: 7 (1484 words) Published: September 23, 2013

Task 5
Reading
P5 – Skimming is when you look through something quickly to see what it contains. M3 – Skimming is used in a uniformed public service police force to skim through records and witness testimonies. D2 – Advantage: It saves time.

Disadvantage: You may miss some important information out.

P5 – Scanning is when you are looking for a particular bit of information. This is when you don’t have the time to read the whole document. M3 – Scanning can be used in the police force when they are looking for testimonies. D2 – Advantage: It saves time.

Disadvantage: It can be a wrong idea gained from the information. Detailed Reading
P5 - Detailed reading is reading something in detail carefully. Taking in all the information. You may need to read something many times to take in all the information. M3 – If you were a police officer you would have to read witness statements in detail to pick up inconsistencies. D2 – Advantage: You pick up all the detail.

Disadvantage: It takes too much time.
Reading
P5 – Barriers to effective reading can be your surroundings and distractions. Written work may be in different language. Barrier can also be that they have messy writing. Dyslexia may be a barrier to effective reading. Visual impairment is a barrier to effective reading. M3 – In the police force if a witness has dyslexia someone else can read it for them. Writing

Letters
P5 – The structure and format of letters to personnel is if you know them you can write formal and if you don’t know them it is semi – formal and ends in ` yours sincerely` M3 – Letters are used to call someone to come in for a statement. A letter showing pension changes for the police. D2 – Advantage: It is not as nervous as speaking on a phone call. Disadvantage: People won’t reply and you don’t know if they have got the letter.

P5 – A Memorandum is an informal letter to show a reminder. M3 – It is used in a uninformed public service such as police force as a member of that force may leave memorandums for someone to change their shifts. D2 – Advantage: It does not take a lot of time to write. It is simple and easy. Disadvantage: Someone may not see the memorandum.

P5 – Report writing is a document of description, information and what they should do. M3 – It is used with PCSO as they would write a report of officers informing the description of the situation. D2 – Advantage: Can be used as evidence in the future.

Disadvantage: Time consuming.

P5 – Note taking is used to remember what is said, they are quick and easy to understand. M3 – Police officers need to take notes from witnesses at a scene of a crime. D2 – Advantage: Quick and easy.

Disadvantage: Can’t write everything down.

P5 – Emailing is widely used for internal and external communication. It is normally brief. M3 – Chief of police may email to inform people about work experience. P5 – Advantage: Quick and simple.

Disadvantage: Send to the wrong person.
Verbal Communication
One way communication
P5 – One way communication can take place in a lecture, speech, a presentation or instruction. One person is speaking whereas the other is listening. Questions are to be asked at the end. M3 – A teacher lecturing is an example of one way communication. D2 – Advantage: Allows student to listen.

Disadvantage: People may be stuck at the beginning and have no idea what the lecturer is talking about but has to wait until the end to ask a question. Two way communication
P5 – Two way communication can be in situations such as discussions, debates, arguments etc. It is the most common use of verbal communication. M3 - Two way communication can be used in the police force when it comes to discussions. D2 – Advantage: Everyone gets a say.

Disadvantage: May turn out as an argument.

Questioning Skills
P5 – The two type of questioning skills are open questions and closed questions. M3 – Open questions can be used in interviews.
Closed questions can be used in the fire...
Continue Reading

Please join StudyMode to read the full document

You May Also Find These Documents Helpful

  • Uniformed public service national diploma Understanding discipline Essay
  • Essay on BTEC level 3 public services p1
  • Effectiveness of Public Service Announcements Essay
  • Outline what is meant by the terms 'conformtiy' and 'obedience' with references to the public services Essay
  • Engaged Leadership: The New Public Service Managerialism Essay
  • Accountability in Public Institutions Essay
  • Public Services Essay
  • Essay on Understanding Discipline in the Uniformed Public Service

Become a StudyMode Member

Sign Up - It's Free