Public Service

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Task 5
P5 – Skimming is when you look through something quickly to see what it contains. M3 – Skimming is used in a uniformed public service police force to skim through records and witness testimonies. D2 – Advantage: It saves time.

Disadvantage: You may miss some important information out.

P5 – Scanning is when you are looking for a particular bit of information. This is when you don’t have the time to read the whole document. M3 – Scanning can be used in the police force when they are looking for testimonies. D2 – Advantage: It saves time.

Disadvantage: It can be a wrong idea gained from the information. Detailed Reading
P5 - Detailed reading is reading something in detail carefully. Taking in all the information. You may need to read something many times to take in all the information. M3 – If you were a police officer you would have to read witness statements in detail to pick up inconsistencies. D2 – Advantage: You pick up all the detail.

Disadvantage: It takes too much time.
P5 – Barriers to effective reading can be your surroundings and distractions. Written work may be in different language. Barrier can also be that they have messy writing. Dyslexia may be a barrier to effective reading. Visual impairment is a barrier to effective reading. M3 – In the police force if a witness has dyslexia someone else can read it for them. Writing

P5 – The structure and format of letters to personnel is if you know them you can write formal and if you don’t know them it is semi – formal and ends in ` yours sincerely` M3 – Letters are used to call someone to come in for a statement. A letter showing pension changes for the police. D2 – Advantage: It is not as nervous as speaking on a phone call. Disadvantage: People won’t reply and you don’t know if they have got the letter.

P5 – A Memorandum is an informal letter to show a reminder. M3 – It is used in a uninformed public service such as police force as a member of that force may leave memorandums for someone to change their shifts. D2 – Advantage: It does not take a lot of time to write. It is simple and easy. Disadvantage: Someone may not see the memorandum.

P5 – Report writing is a document of description, information and what they should do. M3 – It is used with PCSO as they would write a report of officers informing the description of the situation. D2 – Advantage: Can be used as evidence in the future.

Disadvantage: Time consuming.

P5 – Note taking is used to remember what is said, they are quick and easy to understand. M3 – Police officers need to take notes from witnesses at a scene of a crime. D2 – Advantage: Quick and easy.

Disadvantage: Can’t write everything down.

P5 – Emailing is widely used for internal and external communication. It is normally brief. M3 – Chief of police may email to inform people about work experience. P5 – Advantage: Quick and simple.

Disadvantage: Send to the wrong person.
Verbal Communication
One way communication
P5 – One way communication can take place in a lecture, speech, a presentation or instruction. One person is speaking whereas the other is listening. Questions are to be asked at the end. M3 – A teacher lecturing is an example of one way communication. D2 – Advantage: Allows student to listen.

Disadvantage: People may be stuck at the beginning and have no idea what the lecturer is talking about but has to wait until the end to ask a question. Two way communication
P5 – Two way communication can be in situations such as discussions, debates, arguments etc. It is the most common use of verbal communication. M3 - Two way communication can be used in the police force when it comes to discussions. D2 – Advantage: Everyone gets a say.

Disadvantage: May turn out as an argument.

Questioning Skills
P5 – The two type of questioning skills are open questions and closed questions. M3 – Open questions can be used in interviews.
Closed questions can be used in the fire...
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