Promoting Positive Care

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Part A
Discuss how three principles of the care value base may be applied by staff in their work and how this impacts positively on service users. Promote service users’ rights and choices
Service users have a right to dignity and freedom from discrimination. They should be treated with respect and that their feelings are considered in the care they receive. Service users should be empowered by being given choices and encouraged to make their own decisions. In the care setting a service user was being visited by her husband for their wedding anniversary. They had a special dinner planned in her room and the service user had requested not to be interrupted while he was there. The care worker respected the service user’s choice by placing a sign on the door handle – “do not disturb”- any queries please contact reception. This meant that if anyone else wanted to see or speak to the service user they could contact reception who would advise them accordingly and maintain the service user’s privacy. This has a positive impact on the service user has it promotes the service user’s independence and choice. It also shows the service user that the care team respect her choices. While on placement a service user was admitted to the care setting for respite care following a fall at home. The service user had been very independent at home and was finding it quite difficult to adapt to his new surroundings. The service user had requested that he wanted to go home. He was given a named care worker who sat with him and explained that he would be staying at the home for up to 2 weeks and that she would arrange a care package to help get him home as soon as safely possible. The care worker respected the service user’s choice of going home and helped the service user retain his independence ensuring that he was empowered rather than overprotected. All service users have a right to access information, as without possession of this knowledge, informed consent is impossible. In the care setting a service user had been diagnosed with terminal cancer. An assigned nurse explained to the service user the treatment that was proposed for them and the side effects it may cause. The service user was able to voice any concerns he had and gain all the information he needed to make an informed choice about his medical treatment. This purpose of this is for the care worker to get to know the service user and her needs as it promotes her relationship with the service user as she offered support by taking the time to listen. Service users have the right to an advocate, and to make complaints if required. In the care setting they have a complaints procedure implemented and a provision for advocates. Each service user upon arrival to the care setting is given a copy of the complaints procedure and if there are any concerns regarding its content it is discussed with the service user. A service user suffered from arthritis in her hands, she found it difficult to hold heavy objects. The service user wished to make her own tea in her room. The care worker explained to the service user the risks of making her own tea in her room and the possible danger she may be in, such as getting burnt. The service user decided she still wanted to be able to make tea in her room when she wanted to. The care worker took all the necessary steps to minimise the risks of the service user getting hurt but not to prevent it. By taking this action the care worker was able to respect the service user’s choice and this had a positive impact as the care worker empowered the service user. Respect personal beliefs and identity

Service users have a right to have their identity and personal beliefs acknowledged. This responsibility requires the care workers try to learn about and to understand the service users that they work with. Each service user has a social background and may have developed a sense of personal identity. In the care setting the staff understands...
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