Promoting Communication in Health

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SHC 31 Promoting communication in health, social care or children’s and young people’s settings. 1.1 Communication is a tool with which we exercise our influence on others, bring out changes in others’ and our attitudes and motivate the people around us and to make and maintain relationships with them. Communication makes a major part of our life and is a social activity. This social activity is pursued verbally through speech, reading and writing or non-verbally through body language. Communication affects in work setting – we need communication at work, it is very important for: * The development of staff and children

* To discuss and plan ways to meet the Childs/ parents/ carers needs * Build strong relationships with children/ parents and carers 2.2 Factors to consider:
Key feature| Description|
Talking| voice normal – pitch/tone of our voicebe careful of who you are talking to – they might not like certain things You can talk by whispering, shouting, phoning and by talking fast and slow to clarify what they are saying| Listening | Eye contact and nodding shows your listening and if you ask questions and recall what they say| Eye contact| Keep eye contact but not to stare as that can be intimidating, the stronger the eye contacts the closer the people are, people with higher class have longer gazing patterns. We hold eye contact longer with the people we like, eye contact can show: behavior, sincerity and empathy to young children, people who are more emotional need more eye contact| Body language| Body language can be positive or negative depending how you initiate things. Body language when open s more approaching for children| Facial expressions| Smiling and looking interested is much more positive for people approaching you and having a good convocation. Facial expressions show people how you react – if you like what they are saying or if your not | Describing| Describing in more detail is better then one worded answers – it keeps the convocation flowing.| Personal space| Make sure you don’t over step the boundary – come close to a person you are talking to , personal space is a must for positive attitude |

3.1 Barriers to:
* Culture and family background – affects the way people use communication for example eye contact may not be used as much in some cultures, in the Inuit culture, to say no, they wrinkle their nose. * Family background – The way children grow up have a huge impact on their communication e.g. swearing, different languages, loudness and quietness. * Personality – personality affects communication by their self esteem – the children being shy or outgoing. * Confidence and self esteem - affects communication when a child or adult has emotionally put down by incorrectly doing something as from a child has been emotionally built up to do more. 3.2/3.3 communication barriers

Difficulty| How it can affect communication| How I will overcome this difficulty| Different language| May not understand what could be said and could get frustrated by not having the patience to listen.| Have a day to celebrate the language, teach them words by cards, speaking in a soft voice while breaking it down and slowing down when talking. Let them talk to friends in their own language| Blind| Can’t see how you talk and may not understand sometimes as can’t see facial expressions| Use sounds, use brail to help, don’t rearrange the furniture – they get confused and do not like it and ask if they want help don’t assume they do want help| Deaf| May get upset and frustrated because the can’t hear you talk may not be able to understand| Lip read, keyboard machine, cards, signs/symbols and sign language| Sensitive hearing| Gets upset if it’s too loud and can not understand or concentrate if its to noisy – they can have painful ears and can cause disrupted conversation.| Talk quieter, respect other peoples quietness and get some thicker carpet to...
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