Promoting communication in children’s and young people’s settings.
There are lots of different reasons why people communicate: to establish direct / indirect contact with others and then to maintain that contact, to reveal their emotions, thoughts, pass the knowledge, to maintain the flow of information, to be able to exchange views and to establish relationships with others.
In the process of communication each word and gesture is of great importance as it may affect that process. As we communicate not only by speaking, but also using body language, sign language, written word (e.g. notes, memos, letters, etc.) or even pictures (e.g. displays of child’s work, photos, paintings or scribbling) it’s important to read all those signs correctly. Within the setting it’s important to establish proper ways of communication as it will help to avoid misunderstanding and allows to deal with problems effectively. It can be achieved by accurate procedures (how to deal with/ inform parents, how to report accidents, what actions should be taken in different situations, etc.), training (e.g. communication and consultation trainings) and support (e.g. language therapists, interpreters, BSL specialists, etc.). Exchanging information about children and young people between staff and parents should be confidential as it will help build the mutual trust and confidence (parents are able to talk about their observations, worries, preferences, needs, etc. openly when the staff is approaching, open for communication and listening; staff can pass all information colleted through observation to the parent or other members of staff and work out future actions). Child’s work and observations made by staff should be kept and storage in child’s personal files so they will be protected and seen only by staff and parents. It might be sometimes difficult to maintain confidentiality and disclose concerns but staff should always keep in mind the child's safety and welfare (follow the...
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