Unit 31 Assessment Task. Promote communication in health, social care or children’s and young peoples setting.
Communication involves a sender and a receiver transmitting information through communication channels. Senders message can be used for various reasons, such as bring out changes in attitudes, motivate people or establish and maintain relationships. Receivers mission is to interpret message correctly.
We communicate to express our emotions like courage or fear, joy or sorrow, satisfaction or disappointment with appropriate gestures and words. By communicating with each other we establish a relationship: we make eye contact, we smile, we say hello, and we introduce ourselves. To establish effective relationship is vital for practitioner. Only good communication skills allow us to form many relationships quickly. Once this is done we then move onto maintaining relationships which is achieved most of the time by acknowledging the person we met before each time we see them. This could be done also in different way like waiving, smiling. Children and young people communicate in order to express their needs and feeling. Here practitioners need to learn to identify and interpret correctly children emotions. Most common way to encourage expression is through creative activities. Acknowledging, reassuring, encouraging and supporting children in their new environment is very important to their emotional well-being. It can be met in many different ways: gentle touch, nods and smiles, verbal praise, eye contacts. Giving and receiving information appropriately is our next step. It comes in various ways: electronically, paper or verbally. Some of the information is confidential, as a result should be treated in line with workplace confidentiality policy. Positive relationships between parents and practitioners are important so both involved could trust to give and receive information, support, encourage, help and advice where appropriate. As for children and...
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