PROMOTE COMMUNICATION IN HEALTH, SOCIAL CARE OR CHILDREN’S AND YOUNG PEOPLE’S SETTINGS 1.1
IDENTIFY THE DIFFERENT REASONS PEOPLE COMMUNICATE
Human beings talk, listen, touch and see in order to be socially engaged within society, to realise their status in society and to allow others to become aware of their needs. In a young peoples care settings, good communication is vital primarily to build trust and respect between the different parties who live and work there. Effective communication will allow the correct information to be exchanged and shared enabling the smooth running of such a dynamic establishment. Possibly the most important element within communication is active listening. The ability to listen effectively allows the listener to understand and evaluate what he or she hears, thereby improving relationships, reducing conflicts and fully interpreting the information being conveyed. If the listener is distracted, thinking of other things or what to say next, he or she will not be fully attending and may not fully grasp what is being communicated. Successful talking and listening can lead to the building of friendships and may enable the influencing of others within the workplace and in a social setting. information has been sourced from the Cache Children and young people’s workforce Level 3 diploma workbook and from my own experience in the workplace.
EXPLAIN HOW COMMUNICATION AFFECTS RELATIONSHIPS WITHIN THE WORK SETTING Broadlands Hall is a young peoples setting in which many different relationships are developed constantly. These relationships, whether between the young person and care worker or between the manager and senior staff rely on good communication, primarily to build trust and respect between the different parties. Effective communication will promote the correct exchange and sharing of information, enabling the smooth running of a dynamic business such as Broadlands Hall. The young people at Broadlands Hall are extremely vulnerable, which is why good communicative relationships between young person and teacher, care worker, social worker, councillor or any other professional charged with their care, are vitally important for their social development and personal progress. By building positive relationships within the team, allowing space for team members to express any concerns or suggestions, and for those team members to feel that they are really being listened to will go a long way to establishing a good understanding and a happy working environment, which in turn the young people will feel and benefit from Developing friendships enables the ability to win people over and to influence decisions or debate information has been sourced from the Cache Children and young people’s workforce Level 3 diploma workbook and from my own experience in the workplace.
.2.2 DESCRIBE THE FACTORS TO CONSIDER WHEN PROMOTING EFFECTIVE COMMUNICATION IN THE WORKPLACE. The ability to communicate well is a basic requirement when working with people, and is even more essential within the Young person and children`s setting. Mixed messages will impede the development and trust of the Young people in our care. Primary factors to consider will be non-verbal language systems, such as body language and facial expressions, and the basic consideration as to how the individual may be feeling; Are they relaxed, are they making eye contact, is there any fiddling with hands, clothes or hair? These simple signs will give clues as to how to communicate effectively. The body language of the communicator also needs to be relaxed and clear. Making sure there is enough time for the communication to happen successfully is also a simple but vital factor. Also make sure that the communication technique is appropriate for the individual. Ie. Makaton, symbols, and sign language may be suitable for young people with certain disabilities. Recording and the clear display of day to day information is essential...
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